Koinz

Introduction

Koinz is a combination of different products that are aimed to help restaurants in growing by getting them more loyal customers

Koinz products include customer satisfaction system, rewarding system, data & analytics and more

Koinz integration with Foodics will allow:

  • Your customers to earn Koinz loyalty points when buying from your restaurant
  • Your customers to redeem their rewards in Foodics cashier
  • Recording your customers visits with various details

Koinz will provide you with an information rich dashboard where you can see and monitor your business performance and customers engagement

For more details on Koinz, visit Koinz Website

Enabling The Integration

  1. Contact Koinz to obtain your API Key that will be used in the integration. If you don't have a direct contact with them, you can reach them at support@koinz.app

  2. Once you obtained your API Key, Log in to your Foodics console at console.foodics.com/login

  3. Navigate to Marketplace page --> Search for Koinz under Loyalty category --> Click `Install

Note: There are two Koinz applications in the Marketplace, make sure to select the one under Loyalty Category

  1. Foodics will ask for your permission. Click Authorize Koinz to proceed OR Click Cancel if you want to cancel the process

  2. After clicking Authorize, you will be taken to Koinz page and asked to enter your API Key

  3. Enter your API Key and click Submit. Once submitted, Koinz will configure the integration at their side

  4. Re contact Koinz to inform them that you are done with connecting your Foodics account

  5. Koinz will activate your account at their side and will sync data with your Foodics account

9- In each of your Foodics cashiers, Click HOME --> Sync Data

Then, the integration will be ready to be used in Foodics

Using The Integration

The integration works in three ways,

  • Giving points to your customers
  • Allowing your customers to use their points to redeem their rewards
  • Deducting points from customer when the customer returns an order

Customer Points Earning

Points earning for customers is automated by the integration

Points earning happens when a customer makes an order at your restaurant.

You must add the customer to the order so that Koinz can identify the customer and increase his points

When making an order in cashier, follow below steps to add customer to the order

  1. Create new order

  2. Click ADD CUSTOMER on the top of the left view

  3. Select the customer if pre registered, or click the + icon to create new customer

  4. Proceed with the order

  5. Once the order is closed and paid, the customer will receive his points

Customer Points Redeeming

The customer visits one of your branches and informs the cashier that he has Koinz reward and would like to redeem it

The cashier user will do the following

  1. Create new order

  2. Ask for customer information (name or mobile)

  3. Click ADD CUSTOMER on the top of the left view and add the customer to the order

  4. Click MORE on the top right --> Redeem Reward

  5. If you have more than one loyalty integration, the cashier will ask you to select the integration. Select Koinz Loyalty. If you have only one loyalty integration, the cashier will directly ask you to enter the reward code

  6. Ask the customer to give you the reward code

  7. Enter the reward code and click Apply

  8. If the reward is valid, the cashier app will show the reward details to the cashier user. If the reward is invalid, the cashier app will show error message

  9. Assuming the reward is valid, the cashier user will confirm with the customer

  10. Click Redeem to apply the reward

Now the reward is applied and the customer can enjoy his reward

Customer Points Deduction

Points deduction for customers is automated by the integration

Points deduction happens when a customer returns an order

To return an order, follow below steps in the cashier app:

  1. Click ORDERS

  2. Go to ALL, look for the order you want to return

  3. Click on the order

  4. Click MORE --> Return Order

  5. Select the products to be returned with their quantities

  6. Click Done

Points will be automatically deducted from the customer