aPunch

Introduction

aPunch is a digital loyalty system for any kind of business looking to provide new customers with a unique shopping experience.

aPunch integration with Foodics will allow:

  • Your customers to earn punches when buying from your store or restaurant
  • Your customers to redeem milestone rewards
  • Your customers to redeem welcome discount rewards

For more details on aPunch, visit apunch.com

Note: In order to use the integration, you need to have an account with aPunch, if you don't have one, please contact aPunch to create your account. Once your account is ready, proceed with below steps

Pre Requirements:

Please ensure the below before enabling the integration

  • All your branches in Foodics must have latitude and longitude value

In you Foodics Console --> Manage --> Branches --> Click on the branch you want to check --> Click Edit, you will find a latitude and longitude fields. Make sure they have proper values

Enabling The Integration

1- Log in to your Foodics console at console.foodics.com/login

2- Navigate to Marketplace page --> Search for aPunch under Loyalty category --> Click Install

3- Sign in to your aPunch account

4- In aPunch dashboard, navigate to Settings --> Integrations --> Click Connect under Foodics card

5- Foodics will ask for your permission

Click Authorize aPunch to proceed

Click Cancel if you want to cancel the process

6- After clicking Authorize, you will be taken ack to aPunch dashboard

7- You should see a success message, The integration now is active and ready to be used. If you see error messages, contact aPunch for support

Using The Integration

The integration works in two ways:

  • Giving punches to your customers
  • Allowing your customers to redeem their rewards

Note: In order to use the integration, you must create and publish a Card with milestones on aPunch Dashboard

Customer Punches Earning

Punches earning for customers is automated by the integration

Punches earning happens when a customer makes an order at your restaurant.

You must add the customer to the order so that aPunch can identify the customer and add punches to the customer's account

When making an order in cashier, follow below steps to add customer to the order

  1. Create new order
  2. Click ADD CUSTOMER on the top of the left view
  3. Select the customer if pre registered, or click the + icon to create new customer
  4. Proceed with the order
  5. Once the order is closed and paid, the customer will receive punches in aPunch system

Customer Rewards Redeeming

The customer visits one of your branches and informs the cashier that they have aPunch reward and would like to redeem it

The cashier user will do the following

  1. Create new order
  2. Ask for customer information (name or mobile)
  3. Click ADD CUSTOMER on the top of the left view and add the customer to the order
  4. Click MORE on the top right --> Redeem Reward
  5. If you have more than one loyalty integration, the cashier will ask you to select the integration. Select aPunch Loyalty. If you have only one loyalty integration, the cashier will directly ask you to enter the reward code
  6. Ask the customer to give you the reward code
  7. Enter the reward code and click Apply
  8. If the reward is valid, the cashier app will show the reward details to the cashier user. If the reward is invalid, the cashier app will show error message
  9. Assuming the reward is valid, the cashier user will confirm with the customer
  10. Click Redeem to apply the reward

Now the reward is applied and the customer can enjoy his reward