BrandWallet

Introduction

BrandWallet is a cloud-based platform which enables restaurants, coffeeshops and cafes to reduce their churn rates, increase their retention scores by making their customers more loyal. BrandWallet is NOT an application. BrandWallet Works on the “Wallet” which is already at your customers mobile phones.

BrandWallet provides point, stamp and special day rewarding system with data & analytics and more

BrandWallet integration with Foodics will allow:

  • Your customers to earn points or stamps for their purchases from your store
  • Your customers to redeem their rewards or points in Foodics cashiers
  • You to gather your customers data
  • You to segment your customers according to their visit frequency or total purchases
  • You to follow your customers visit details
  • You to reward your customer on special days with digital gift coupons. These coupons will be redeemable at Foodics cashiers.

BrandWallet will provide you a dashboard where you can monitor your customers engagement and business performance.

For more details:


Enabling The Integration

  1. Contact BrandWallet to obtain your username and password that will be used in the integration.
  2. Once you obtained your BrandWallet username and password, Log in to your Foodics console at console.foodics.com/login using the owner email,If you logged in with non owner user, you will not be able to activate the integration
  3. Navigate to Marketplace page --> Search for BrandWallet under Loyalty category --> Click Install
  4. Login to your Brand Wallet Account, then click Connect
  5. Foodics will ask for your permission. Click Authorize BrandWallet to proceed OR Click Cancel if you want to cancel the process
  6. After clicking Authorize, BrandWallet will activate the integration
  7. If integration activated successfully, you will see a confirmation message from BrandWallet (accounts are connected successfully)

Then, the integration will be ready to be used in Foodics


Using The Integration

The integration works in three ways,

  • Giving points/stamps to your customers
  • Allowing your customers to use their points/stamps to redeem their rewards
  • Deducting points/stamps from customer when the customer returns an order

Customer Points/Stamps Earning

Points/stamps earning for customers is automated by the integration

Points/stamps earning happens when a customer makes an order at your restaurant.

You must add the customer to the order so that Koinz can identify the customer and increase his points/stamps

When making an order in cashier, follow below steps to add customer to the order

  1. Create new order
  2. Click ADD CUSTOMER on the top of the left view
  3. Select the customer if pre registered, or click the + icon to create new customer
  4. Proceed with the order
  5. Once the order is closed and paid, the customer will receive his points

Customer Points Redeeming

The customer visits one of your branches and informs the cashier that he has Koinz reward and would like to redeem it

The cashier user will do the following

  1. Create new order
  2. Ask for customer information (name or mobile)
  3. Click ADD CUSTOMER on the top of the left view and add the customer to the order
  4. Click MORE on the top right --> Redeem Reward
  5. If you have more than one loyalty integration, the cashier will ask you to select the integration. Select Koinz Loyalty. If you have only one loyalty integration, the cashier will directly ask you to enter the reward code
  6. Ask the customer to give you the reward code
  7. Enter the reward code and click Apply
  8. If the reward is valid, the cashier app will show the reward details to the cashier user. If the reward is invalid, the cashier app will show error message
  9. Assuming the reward is valid, the cashier user will confirm with the customer
  10. Click Redeem to apply the reward

Now the reward is applied and the customer can enjoy his reward

Customer Points Deduction

Points deduction for customers is automated by the integration

Points deduction happens when a customer returns an order

To return an order, follow below steps in the cashier app:

  1. Click ORDERS
  2. Go to ALL, look for the order you want to return
  3. Click on the order
  4. Click MORE --> Return Order
  5. Select the products to be returned with their quantities
  6. Click Done

Points will be automatically deducted from the customer