Nugttah Pick up & Loyalty

Introduction

Nugttah allows owners to create custom loyalty programs in minutes and enable customers to place pickup orders and pay ahead. Our solution connects business owners with their customer base like never before; by keeping loyalty cards on customers at all times, creating a direct promotional communication channel, and providing data driven customer-base insights to owners.

Nugttah integration with Foodics will allow:

  • Your customers to earn loyalty points and/or stamps when buying from your restaurant
  • Your customers to redeem their rewards in Foodics cashier
  • Recording your customers visits with various details
  • Enabling your customers to order and pay ahead using Nugttah

Nugttah offers:

  • Business owners can specify scheme (points/stamps)
  • Purchase recording for each customer
  • Very clear reward structure
  • Get insight about your customers life cycle, age and gender, retention and product preference

For more details, visit Nugttah Website at nugttah.com


Enabling The Integration

In order to use this integration, you must have an account at Nugttah. If you don't have one, please contact Nugttah to create your account, then proceed with the below steps

1- Sign in to your Foodics account at console.foodics.com/login using the owner email

If you logged in with non owner user, you will not be able to activate the integration

2- Navigate to Marketplace page --> Search for Nugttah under Food Aggregator category --> Click Install

There are two Nugttah applications in the Marketplace, make sure to select the one under Online Ordering Category

3- Sign in to your Nugttah Account

4- Go to Profile, then click on Authorize Foodics

5- Foodics will ask for your permission

Click Authorize to proceed

Click Cancel if you want to cancel the process

6- After clicking Authorize, Nugttah will be connected to your Foodics account

7- Go back to your Nugttah profile page and click Sync Business, Sync Branches, Sync Products Category, Sync Products

The integration is ready


How to Receive Nugttah Orders in Foodics Cashier

Nugttah Orders will be received as explained in the Accept Online Orders Article


Using The Integration

The integration works in three ways,

  • Giving points/stamps to your customers
  • Allowing your customers to use their points/stamps to redeem their rewards
  • Deducting points from customer when the customer returns an order

Customer Points Earning

Points earning for customers is automated by the integration

Points earning happens when a customer makes an order at your restaurant.

You must add the customer to the order so that Nugttah can identify the customer and increase his points

When making an order in cashier, follow below steps to add customer to the order

  1. Create new order

  2. Click ADD CUSTOMER on the top of the left view

  3. Select the customer if pre registered, or click the + icon to create new customer

  4. Proceed with the order

  5. Once the order is closed and paid, the customer will receive his points

Customer Points Redeeming

The customer visits one of your branches and informs the cashier that he has Nugttah reward and would like to redeem it

The cashier user will do the following

  1. Create new order

  2. Ask for customer information (name or mobile)

  3. Click ADD CUSTOMER on the top of the left view and add the customer to the order

  4. Click MORE on the top right --> Redeem Reward

  5. If you have more than one loyalty integration, the cashier will ask you to select the integration. Select Nugttah Loyalty. If you have only one loyalty integration, the cashier will directly ask you to enter the reward code

  6. Ask the customer to give you the reward code

  7. Enter the reward code and click Apply

  8. If the reward is valid, the cashier app will show the reward details to the cashier user. If the reward is invalid, the cashier app will show error message

  9. Assuming the reward is valid, the cashier user will confirm with the customer

  10. Click Redeem to apply the reward

Now the reward is applied and the customer can enjoy his reward

Customer Points Deduction

Points deduction for customers is automated by the integration

Points deduction happens when a customer returns an order

To return an order, follow below steps in the cashier app:

  1. Click ORDERS

  2. Go to ALL, look for the order you want to return

  3. Click on the order

  4. Click MORE --> Return Order

  5. Select the products to be returned with their quantities

  6. Click Done

Points will be automatically deducted from the customer

FAQ:

Q1: Nugttah is sending orders to my restaurant but I'm not receiving them in Foodics cashier application

A: Please check the below points

1- Sign in to your Foodics account at console.foodics.com/login, then go to Orders Page. This page will show you all API orders that are in Pending status

2- Is there any pending orders from Nugttah?

If Yes:

  • Make sure you have implemented all needed steps to receive online order as explained in the Accept Online Orders Article
  • In the cashier app, click HOME --> Sync Data
  • Ask Nugttah to send new orders to test, orders should be received in the cashier

If No:

  • There is an issue at Nugttah side in sending orders to your Foodics account. Please communicate with Nugttah and inform them that there are no orders created from Nugttah in your Foodics account