EXQU

EXQU is an online order management platform that helps businesses by providing a seamless online ordering experience and delivery chatbot designed to automate customers ordering experience on messaging channels.

You can reach EXQU at:

Business Configurations in Foodics

Before enabling the integration, you need to do some configuration in your Foodics account as explained below:

  • Create a Charge in your Foodics account in order to receive delivery orders with the following details:

    • Name: EXQU
    • Type: Amount
    • Is Open Value: Yes
    • Apply this charge on all Order Types & Branches then assign the relevant Tax Group to the charge if applicable. Copy and paste the charge name as EXQU name must be exactly the same otherwise the integration will not work properly.
  • Make sure that the below branch configurations are setup properly:

    • Branches have localized names filled.
    • The Branches have the correct opening/closing times.
    • Make sure branches have correct longtitude & latitude values.

Enabling the integration

Note: To be able to use this integration, you must have an EXQU Account. If you don't have an account, please fill out this form and EXQU team will get in touch with to create your account.

Once the EXQU account credintials are provided please follow the below steps:

  1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.

  2. Navigate to the Marketplace page ---> Search for EXQU under Online Ordering category ---> Click Install.

  3. You will be navigated to EXQU's dashboard to enter your EXQU's business credentials then log in.

  4. After login navigate to Profile from the left navigation menu ---> Click Sync Foodics Data.

  5. Foodics Authorization page will show and Foodics will ask you to Authorize EXQU to access your Foodics Account, click Authorize EXQU To Access My Account to Proceed.

  6. After clicking Authorize, you will be redirect to EXQU dashboard page. Navigate to Branches from the left navigation menu ---> make sure that you have English/Arabic branch names filled in before enabling the integration.

  7. Contact EXQU to fetch your menu and ensure that the integration has been setup properly.

Menu Sync

You should Contact EXQU to Sync your Menu and Branches settings, after successfully enabling the integration, However, any Menu updates after the initial sync will be automatically synced to your EXQU account.

How to Receive EXQU Orders in Foodics Cashier

EXQU orders will be received as explained in the Accept Online Orders Article.

FAQs

Q1: EXQU is sending orders to my restaurant but I’m not receiving them in Foodics cashier application

A: Please check the below points

1- Sign in to your Foodics account at console.foodics.com/login, then go to the Orders Page. This page will show you all API orders that are in Pending status.

2- Are there any pending orders from The Chefz?

If Yes:

Make sure you have implemented all needed steps to receive online orders as explained in the Accept Online Orders Article.

In the cashier app, click HOME ---> Sync Data

Ask EXQU to send new orders to test, orders should be received in the cashier

If No:

There is an issue at EXQU's side in sending orders to your Foodics account. Please communicate with EXQU and inform them that there are no orders created from EXQU in your Foodics account.