Dook

Introduction

Dook is a Delivery orders management platform that provides a dedicated system to manage delivery orders, teams, dispatchers, and drivers. Dook also provides analytics about performance regrading different aspects of the delivery process.

You can visit Dook Website at https://getdook.com

You can control the full delivery process through Dook Dashboard, or you can enable the Auto Assign option and Dook will assign the order automatically to the most suitable driver.

Also, Dook provides a Driver app for iOS and Android for easier and faster delivery.

You can find Dook User Guide at https://support.getdook.com/


Enabling The Integration

1- Obtain Token from Dook

Contact Dook and ask for a Token that will be used in the integration. Without valid Dook Token, you will not be able to use the integration

2- Sign in to your Foodics account at console.foodics.com/login

3- Navigate to Marketplace page --> Search for Dook under Delivery Management category --> Click `Install

4- Foodics will ask for your permission

Click Authorize App To Access My Account to proceed

Click Cancel Authorization if you want to cancel the process

5- After clicking Authorize App To Access My Account, you will be taken to the integration settings page


Configuring Dook Integration

After successfully authorizing the integration, you will need to configure Dook through the integration settings page shown below

1- Click Edit in the top right corner of the box Dook API Token

2- Insert the Token you obtained from Dook and click Save

If the Token is valid, the settings will saved

If the Token is invalid, an error message will be shown

3- After saving the Token, the Branches Activation settings will appear as below

The Branches Activation is where you can define in which branches you want Dook integration to be active or inactive

Marking a branch Inactive means orders coming from that branch will not be sent to Dook

4- Click Edit in the top right corner of the box Branches Activation and add the branches you want to mark as Active, then click Save

You are done with the integration settings


How Orders are Sent to Dook

Orders will be automatically sent to Dook when the below conditions are met

  • The order is created in a branch that is marked Active in the integration settings
  • Order type is Delivery
  • Order has customer and customer delivery address
  • Order is marked as Ready, details on this are provided in the last section

Note: Order will not be sent to Dook if cashier is active on the order, means the order is visible in the cashier screen. The cashier has to either Close the order through full payment or Move to another order

If all above conditions are met, the order will be automatically sent to Dook


How to mark order as Ready in cashier

1- Send order to Kitchen, either to Kitchen Display, or to Kitchen Printer 2- If order is successfully sent to Kitchen, in the cashier register screen, click MORE from the top right corner -> Click Mark Ready

Note: If order is not sent to Kitchen, the option Mark Ready will not appear