Remmsh

Remmsh is a loyalty program that allows customers to get their reward through WhatsApp. It provides your customers with a seamless and easy way to use loyalty and rewards experience.

Remmsh integration with Foodics will allow:

• Your customers to earn loyalty points when buying from your restaurant
• Your customers to redeem their rewards in Foodics cashier

You can Reach Remmsh at:

• Website: www.remmsh.com
• Support Email: sales@remmsh.com

Enabling the Integration

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page ---> Search for Remmsh under Loyalty category ---> Click Install.
3. You will be directed to Remmsh login portal.
4. Enter your credentials then Login. If you don’t have an account contact Remmsh to create your own account.
5. Once logged in navigate to Settings page ---> Click on Integrations ---> Click on Connect to Foodics.
6. Foodics will ask you to Authorize Remmsh to access your Foodics Account, click Authorize Remmsh To Access My Account to proceed.
7. The integration has been enabled successfully.

Using The Integration

The Earning mechanism is automatically available once Remmsh application is enabled.

The integration works in three ways:

• Giving points to your customers.
• Allowing your customers to use their points to redeem their rewards.
• Deducting points from the customer when the customer returns an order.

Customer Points Earning

Points Earning for customers is automated by the integration.

Points earning happens when a customer makes an order at your restaurant.

You must add the customer to the order so that Remmsh can identify the customer and increase his points.

When making an order in the Cashier, follow the below steps to add the customer to the order:

1. Create new Order.
2. Click Add Customer on the top of the left view.
3. Select the customer if pre-registered, or click the + icon to create a new customer.
4. Proceed with the order
5. Once the order is closed and paid, the customer will receive his points.

Customer Points Deduction

Points deduction for customers is automated by the integration and happens when a customer return an order.

To return an order, follow the below steps in the cashier app:

1. Click Orders.
2. Go to All-> click on the order you want to return.
3. Click More --> then Return Order.
4. Select the products to be returned with their quantities --> Click Done.
5. Points will be d deducted automatically from the customer's balance.

Customer Reward Redemption

The customer visits one of your branches and informs the cashier that he want to use his Remmsh reward. The Cashier user will do the following:

1. Create a new Order and ask for the customer information (Name or Phone number).
2. Click Add Customer on the top of the left view and add the customer to the order.
3. Click More on the top right --> Redeem Reward.
4. If the Customer has more than one Loyalty integration, the cashier will ask to select the integration --> Select Remmsh.
5. If you have only one loyalty integration, the cashier will directly ask you to enter the Reward Code which should be displayed in the Remmsh WhatsApp message --> Click Apply.