Blink

Blink is an online ordering system designed specifically for restaurants, offering them a range of tools including a personalized website, mobile apps, back-end ordering, customer relationship management (CRM), loyalty programs, and tools for engaging with customers.

You can reach Blink at:

• Website: www.blinkco.io
• Support Email: hyder@blinkco.io
• Phone Number: +966 555 051 985

Important Notes:

• For Tax exclusive pricing, you'll need to add tax rate manually in each branch in Blink to map Foodics taxes.
• Combos, Menu groups, and Free or default modifier options are not supported.

Business configurations in Foodics

Before enabling the integration, you need to do some configurations in your Foodics account as explained below:

• Create a charge in your Foodics account in order to receive delivery orders with the following details:
  • Name:Blink Delivery Charges
  • Type:Amount
  • Is Open Value:Yes
  • Apply this charge todelivery order type& allBranches, then assign the relevant Tax Group to the charge if applicable. Copy and paste the charge name asBlink Delivery Chargesname must be exactly the same otherwise the integration will not work properly.

Enabling the Integration

Note: You must have a Blink account before enabling this integration. If you don't have an account, contact Blink to register or click here.

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page ---> Search for Blink under Online Ordering category ---> Click Install.
3. You will be navigated to Blink merchant panel to enter your Blink business credentials to sign in.
4. Navigate to Integration settings ---> POS tab ---> Click Foodics Icon.
5. Foodics will ask you to Authorize Blink to access your Foodics Account, click Authorize Blink To Access My Account to proceed.
6. Click on Foodics Icon again, then click on Pull menu, Charges, Branches and Settings.
7. The integration has been enabled successfully.

Branch Mapping

Navigate to Branch Settings in the side menu ---> Edit branch---> Step 2 Branch Settings tab ---> Select relevant Foodics branch from third party branches dropdown.

Menu Sync

After the integration has been enabled, the user should sync the menu by clicking on Integration settings ---> POS tab ---> Foodics Icon ---> Pull Menu.

Any updates after the initial sync will be manually done by following the previous steps.

How to receive Blink orders in Foodics Cashier

Blink orders will be received as explained in the Accept Online Orders Article.

FAQs

Q1: Blink is sending orders to my restaurant but I’m not receiving them in the Foodics cashier application

A: Please check the below points:

1- Sign in to your Foodics account at console.foodics.com/login, then go to the Orders Page. This page will show you all API orders that are in Pending status

2- Are there any pending orders from Blink?

If Yes: Make sure you have implemented all the needed steps to receive online orders as explained in the Accept Online Orders Article. In the cashier app, click HOME --> Sync Data Ask Blink to send new orders to test, orders should be received by the cashier.

If No: There is an issue at Blink's side in sending orders to your Foodics account. Please communicate with Blink and inform them that there are no orders created from Blink in your Foodics account.