Nadel

Nadel is a leading provider of comprehensive electronic services and solutions tailored for businesses, including restaurants and cafes. Our primary objective is to streamline and automate operational processes for both internal and external orders.

With Nadel, you can effortlessly create digital menus for your establishment, accompanied by a secure electronic payment feature. Our innovative solution is designed to optimize workforce efficiency within your establishment while enhancing the overall customer experience.

You can reach Nadel at:

• Website: https://nadel.pro
• Support Email: info@nadel.pro
• Phone Number: +966550022292

Integration Notes

1. The integration does not support combos or menu groups.
2. Free and default modifier options are not supported.
3. The integration supports Tax-Inclusive accounts only.

Enabling the Integration

Note: To be able to use this integration, you must have a Nadel account. If you don't have an account, please contact Nadel team to register.

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page ---> Search for Nadel under Digital Menu category ---> Click Install.
3. You will be navigated to Nadel's merchant panel to log in, After logging in ---> Navigate to Foodics tab from the portal ---> click on Integrate With Foodics connect button.
4. Foodics will ask you to Authorize Nadel to access your Foodics Account, click Authorize Nadel To Access My Account to proceed.
5. You will be redirected back to Nadel dashboard, Enable (Foodics Enabled) toggle then press save.
6. The integration has been enabled successfully.

Menu Sync

After completing the integration process with Foodics, the data must be fetched manually to be saved in Nadel portal by pressing the Fetch Data button in each of the following sections:

• Branches
• Menu Categories
• Menu Items
• Modifiers
• Modifier Options
• Restaurant Tables

Note: After the initial sync, any updates made to the menu will be automatically synchronized. However, in the event of any errors, you have the option to manually sync the changes.

How to receive Nadel orders in Foodics Cashier

Nadel orders will be received as explained in the Accept Online Orders Article.

FAQs

Q1: Nadel is sending orders to my restaurant but I’m not receiving them in the Foodics cashier application

A: Please check the below points

1- Sign in to your Foodics account at console.foodics.com/login, then go to the Orders Page. This page will show you all API orders that are in Pending status

2- Are there any pending orders from Nadel?

If Yes:

Make sure you have implemented all the needed steps to receive online orders as explained in the Accept Online Orders Article.

In the cashier app, click HOME ---> Sync Data

Ask Nadel to send new orders to test, orders should be received by the cashier

If No:

There is an issue at Nadel's side in sending orders to your Foodics account. Please communicate with Nadel and inform them that there are no orders created from Nadel in your Foodics account.