Call Center - Delivery Charges

With every delivery order, there is an extra charge added to deliver the order to the customer. This. This charge varies from one order to another based on the customer’s address. Call Center agents taking the order from the calling customer have to select the charge manually while taking the order based on the branch and customer's address.

To help you manage delivery charges based on delivery zones and to reduce human errors, Foodics have introduced “Delivery Charges”. With delivery charges, you will be able to automate the selection of charges based on the branch and the customer’s address.

You can find these changes in Manage - More - Delivery Charges

You can set a delivery charge from a branch to a delivery zone if the branch delivers to that zone. By clicking on a row, you can either assign a previously created charge or you can create a new charge.

With this, we have successfully assigned a delivery charge of 30SAR from Branch 1 to Delivery Zone 1. When an agent creates a new order on the Call Center, a delivery charge of 30SAR will be assigned automatically to the order. The order should have the below criteria to get the 30SAR delivery charge:

1. Delivery zone of the customer address is Zone 1
2. The branch that the order will be prepared from is Branch 1

Bulk Assign Delivery Charges

To help you quickly manage delivery charges, bulk assign charges are introduced to the Delivery Charges Module. You can select more than one row and then assign the charge quickly and easily.

Bulk Unassign Delivery Charges

To help you quickly manage delivery charges, bulk unassign charges is introduced to the Delivery Charges Module. You can select more than one row and then unassign the charge quickly and easily.