Order

Introduction

Order plays a vital role in strengthening your relationship with customers. By leveraging our flexible loyalty program, you can encourage repeat purchases, while offering enticing discounts, reward points, and cash back in diverse ways.

Through seamless integration between Foodics and Order, you can effortlessly activate your loyalty program directly from your dashboard. This integration simplifies the process of managing and engaging with your customers, ensuring a seamless experience in implementing and maximizing the benefits of your loyalty program.

You can reach tryOrder at:

• Website: https://tryorder.com/
• Support Email: info@tryorder.com
• Phone Number: +966500870823

Enabling the Integration

Note: You must have an Order account before enabling this integration. If you don't have an account contact Order team to register.

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page ---> Search for Order under the Loyalty category ---> Click Install.
3. Please go to the Order login page to sign in with your Order account.
4. From Order dashboard page ---> Choose App Store ---> Under Loyalty category ---> Click Foodics ---> choose Account ---> Then Add Account.
5. Foodics will ask you to Authorize Order to access your Foodics Account, click Authorize Order To Access My Account to proceed.
6. From the same page go to the Branches category ---> Choose the required branches ---> then click on the Enable button ---> Save.
7. The integration has been enabled successfully.

Using The Integration

The Earning mechanism is automatically available once the Order App is enabled successfully.

The integration works in three ways:

• Giving points to your customers.
• Allowing your customers to use their points to redeem their rewards
• Deducting points from the customer when the customer returns an order.

Customer Points Earning

Points Earning for customers is automated by the integration. Points earning happens when a customer makes an order at your restaurant. You must add the customer to the order so that Order can identify the customer and increase his points.

When making an order at the Cashier, follow the below steps to add the customer to the order:

1. Create a new Order.
2. Click Add Customer on the top of the left view.
3. Select the customer if pre-registered, or click the + icon to create a new customer.
4. Proceed with the order
5. Once the order is closed and paid, the customer will receive his points.

Customer Points Deduction

Points deduction for customers is automated by the integration and happens when a customer return an order.

To return an order, follow the below steps in the cashier app:

1. Click Orders.
2. Go to All-> click on the order you want to return.
3. Click More --> then Return Order.
4. Select the products to be returned with their quantities --> Click Done.
5. Points will be deducted automatically from the customer's balance.

Customer Reward Redemption

The customer visits one of your branches and informs the cashier that he wants to use his Order Application Voucher discount. The Cashier user will do the following:

1. Create a new Order and ask for the customer information (Name or Phone number).
2. Click Add Customer on the top of the left view and add the customer to the order.
3. Click More on the top right --> Redeem Reward.
4. If the Customer has more than one Loyalty integration, the cashier will ask to select the integration --> Select Order Loyalty.
5. If you have only one loyalty integration, the cashier will directly ask you to enter the Reward Code which should be displayed in the [Order] Web Application --> Click Apply.