Foodics One Maintenance

For Foodics One imin Model:

For any hardware or software issues you can Contact Us 

For Foodics One X800 Model:

For Hardware issues such as Printer or Screen issues:

There are two methods to request maintenance:

• Directly from the device:

This method is advisable if you are near the device. No Terminal ID is needed as the process is automated. Follow these steps from the Foodics one device:

• 1. Navigate to the main screen.
     
     
  2. Open the Merchant app.
     
     
     
  3. Select "Maintenance."
     
     
  4. Enter your mobile number for contact purposes.
     
     
  5. Provide details regarding the maintenance request, specifying the issue.
  6. Press "Send."
  7. You will receive an SMS containing a reference number for your request. Maintenance will be carried out within 2 working days.
     
     

• Using the website link:

This method is recommended if you are not near the device. Simply visit the following link: https://ticket.intersoft.sa/

Once on the page, fill out the necessary information.

For One Application issue such as menu issues you can Contact Us