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Foodics One Maintenance
For Foodics One iMin Model:
For any hardware or software issues you can contact us through:
Phone: If you prefer to speak directly to our support team, you can reach us at the following phone numbers:
Saudi Arabia: 800 1000 119
UAE: 800 366 3427
Egypt: 15796
Kuwait: 22086665
Bahrain: +97365002072
Oman: +96880074531
Qatar: +974800100049
Jordan: +96264296264
Email: You can send us an email at support@foodics.com. Our support team will promptly respond to your email and provide the assistance you need.
For Foodics One X800 Model (InterSoft):
How to know the type of my X800 Foodics One?
For Hardware issues such as Printer or Screen issues:
There are two methods to request maintenance:
- Directly from the device:
This method is advisable if you are near the device. No Terminal ID is needed as the process is automated. Follow these steps from the Foodics one device:
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Navigate to the main screen.
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Open the Merchant app.
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Select "Maintenance."
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Enter your mobile number for contact purposes.
- Provide details regarding the maintenance request, specifying the issue.
- Press "Send."
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You will receive an SMS containing a reference number for your request. Maintenance will be carried out within 2 working days.
- Using the website link:
This method is recommended if you are not near the device. Simply visit the following link: https://ticket.intersoft.sa/
Once on the page, fill out the necessary information.
For Foodics One X800 Model (NearPay):
How to know the type of my X800 Foodics One?
Please reach out to Foodics support through:
Phone: If you prefer to speak directly to our support team, you can reach us at the following phone numbers:
Saudi Arabia: 800 1000 119
UAE: 800 366 3427
Egypt: 15796
Kuwait: 22086665
Bahrain: +97365002072
Oman: +96880074531
Qatar: +974800100049
Jordan: +96264296264
Email: You can send us an email at support@foodics.com. Our support team will promptly respond to your email and provide the assistance you need.