Fixing Connection Issues in Android Display

If you face any problem in the connection between the cashier app and the Android Display where the products are not reflected there refer to the following guidelines to restore the connection:

1. Ensure the added IP address in the device page of the Cashier App (Cashier > Home > Devices) matches the Android CDS IP address (Click here to learn how to get the IP address for Android Display).

2. Ensure the Android Display and Cashier app are connected to the same network.

3. Ensure the option local network is active for the Cashier (Click here to learn how to activate the local network option).

4. If all the above were applied, try to reset the network: (iPad device settings – general – scroll down and click on reset – reset network settings – restart the router – set up the connection again).

5. Ensure the Cashier app and the Android Display are updated to the latest version.

6. If not resolved, the devices might be connected to different networks; try connecting both devices to another network/router if available and set up the connection between the cashier and the Android Display again.

Note: If you're using other devices, like cameras, with the same router as your Foodics devices, consider connecting them to a different router. Or, you might want to get a network specialist to help set things up for you.