How to Fix Payment Issues in Android Customer Display Screen – Foodics - Help Center

If you're having trouble with products showing up on the Android Display (CDS) but can't complete payment as it is not reflected, follow these steps:

1. Make sure the cashier app is properly connected to the Android Display Screen (CDS). To do so:

Go to the Cashier App, select "Cashier" > "Home" > "Devices".
Check that the IP address is listed both as a Display and as a Payment Terminal are matching.
Ping both to confirm they're connected.

2- Try restarting the Android Display app to see if it fixes the issue. To do so:

Press on the "Recent" button right next to the home button on the Android device to reveal the active apps
Press on the window for Foodics Display App, and swipe up.

3- Remove the payment terminal in the Cashier app by:

Go to "Home" > "Devices".
Press and hold on the payment terminal then swipe to delete it and then add it back again via "+" sign.
Note: Remember to enable the payment methods by clicking "methods" after adding it back.

4 - Update the Cashier app and the Android Display to the latest version to ensure everything runs smoothly.

5 - If the problem continues, please reach out to our support team for assistance.

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