How to Fix Connection Issues in Android Customer Display Screen

If you face any problem in the connection between the cashier app and the Android Display where the products are not reflected there refer to the following guidelines to restore the connection:

1 - Check the IP address to ensure they are matching and correct. To do so:

• Cashier: Go to Cashier > Home > Devices. Look at the Display's device IP address.
• Android: Open the Display App click on the three lines(≡) in the top-left corner and then select Diagnostics

2 -  Ensure the Android Display and Cashier app are connected to the same Wi-Fi Network.

3 -  Ensure the option local network is active for the Cashier:

• From the Ipad, go to Settings
• Scroll down until you find Foodics Cashier in the apps area.
• Make sure Local Network is turned on. 

4- If all the above were applied, try to reset the network:

• From the iPad, go to Settings
• Go down to General
• Select Reset
• Then Reset network Settings

Alternative solution:

• Restart your Router device.

5 - Ensure the Cashier app and the Android Display are updated to the latest version.

6 - If not resolved, the devices might be connected to different router within the same network or a different work with the same name; try connecting both devices to another network/router if available and set up the connection between the cashier and the Android Display again to isolate the issue and see if it is a network issue.

Note: If you're using other devices, like cameras, with the same router as your Foodics devices, consider connecting them to a different router. Or, you might want to get a network specialist to help set things up for you.