I can't Login to Foodics Online Portal Why

Having trouble accessing the Foodics Portal? Here's a step-by-step guide to help you log in successfully, whether it's your first time or you've encountered issues after previous successful logins.

For First-Time Login:
Access through Owner Account: Ensure you're attempting to log in via console.foodics.com with the owner account. Once done, proceed to online.foodics.com and sign in using the Login with owner account button.

Complete e-KYC Verification: If logging in remains unsuccessful, verify that the e-KYC process is completed by visiting https://pay2.foodics.com/onboard?source=online. If you haven't completed this step, please do so and notify us by sending an email to: support@foodics.com confirming completion. (only for Saudi Arabia Clients)
Seek Support if Still Unsuccessful: If you've completed e-KYC previously and still can't access your account, email us at support@foodics.com for assistance.
For Returning Users:
Owner Account Issues: Try using a different web browser or clear your current browser's cache before attempting to log in again. This can often resolve any login issues related to browser-specific problems or cache conflicts.
Employee Account Issues: Ensure the correct credentials are used; employees should log in with their username not email. If login issues persist, the owner has the authority to reset the employee's password for a fresh attempt.
Important Note:
Users in Foodics Online are distinguished from those in the Foodics Console, meaning credentials and user management are different between these platforms.

By following these steps, you should be able to resolve common login issues, whether you're logging in for the first time or as a returning user. If problems persist, our support team is ready to assist you at support@foodics.com.