Foodics Network (LAN/WLAN) Requirements

This is a fundamental breakdown of Foodics Cashier Network requirements. If you are experiencing any issues that might be related to the network, please consult the details below to provide you clues on how to repair your system.

Topology 1 (T1)

Troubleshooting steps for Single Router set-up

• Check the health of the Ethernet cable
• Check if the IP address from the printer is set as Manual (please check Manual IP set up as per your model number in our Help Center Articles)
• Check the health of the ethernet ports in both the printer and the router by disconnecting/reconnecting the cable or trying a different port.
• Try to FACTORY reset the printer to test the network. IP address 4th section should change as evidence of a successful factory reset. 
• Check for external devices connected to the same network such as Wifi Boosters, other routers, or Cameras. If there are Cameras, we MUST ensure all cameras have their IP address as static. It is preferable to have the cameras on their OWN router separate from the router used for Foodics Devices. 

Topology 2 (T2):

Troubleshooting issues with more than one router:

• Ensure all addition routers and boosters have DHCP disabled (You may require a network technician to set this up for you) 
• Ensure the main router is connected to the internet and is the one sharing the internet to the other devices. 
• Ensure that the other routers are connected to the main router.
• Check ethernet cable between the two routers
• Check the health of the Ethernet cable
• Check if the IP address from the printer is set as Manual (please check Manual IP set up as per your model number in our Help Center Articles)
• Check the health of the ethernet ports in both the printer and the router by disconnecting/reconnecting the cable or trying a different port.
• Try to FACTORY reset the printer to test the network. IP address 4th section should change as evidence of a successful factory reset. 
• Check for external devices connected to the same network such as Wifi Boosters, other routers, or Cameras. If there are Cameras, we MUST ensure all cameras have their IP address as static. It is preferable to have the cameras on their OWN router separate from the router used for Foodics Devices. 

Glossary: 

IP Address: IP address is a set of numbers that identify the address of each device. An IP address is broken down to 4 sections: AAA.BBB.CCC.DDD. Let us break it down a bit more so we know how to read them. 

• The first two sections (A & B) give us an indication if the network is a local network or internet network. Normally local network IP addresses share the same initial point of numbers which is usually 192.168. If it is different and not 192.168 at the start, it is fine as long as all the other devices have the same numbers.
• Section Three (C): This is considered a Subnet, this is explained more below.
• Section Four (D): This is a random unused number between 2 to 255. This number is unique, think of it as the house number in a home address. No home in the same block can share the same number. The same here, the final set of IP addresses cannot be duplicated in multiple devices. 

Subnet: A subnet is the equivalent of which block number is your house address located. Each subnet is unique to its own network. This is the 3rd section of the IP address and an important indicator to see if the system is connected to the same network or connected to a different network hence why the devices are not seeing each other. 

Router: This is the main network device that all the systems connect to. It is the point where it connects the Cashier devices with each other and as well the internet. 

Access Point/Wifi Boosters: These are extra routers/devices that extend the connection from the main router to other areas in the establishment

Ethernet Cable: The internet cable which has a RJ45 connection point at each end. 

Ethernet Port: This is where the ethernet cable (or the RJ45 connector to be specific) is connected to the printer/router/device.