How to Process a Refund for Your Foodics Online Transactions

Processing a refund for your online transactions through the Foodics platform is straightforward. This guide will walk you through the steps and provide essential details to ensure you understand the process clearly.

Refunding a Transaction

To begin the refund process, follow these simple steps:

1- Accessing Your Transactions:

• Log in to your Foodics Pay portal. (Click here to know how to log in to Foodics Pay portal)
• Navigate to the transactions list.

2- Selecting a Transaction:

Click on a transaction to view its details.

3- Initiating a Refund:

• If the transaction is eligible for a refund, you'll see a "Refund" button.
• Click the "Refund" button. A confirmation pop-up will appear, asking you to confirm your action.

Once a reversed transaction is approved and completed, it will generate a new transaction record showing negative amounts in the “Amount” and “Net Amount” fields. Additionally, a link to the original transaction will be added in the “Original Transaction” field, ensuring clear and convenient referencing between the reversed and original transactions

If the refund is pending approval, the tooltip on the button within the original transaction will update to indicate that a refund request has been made.

Upon approval of the refund, the tooltip on the button within the original transaction will be updated to indicate that the transaction has been refunded.

Refund Eligibility

For a transaction to qualify for a refund, it must meet all the following criteria:

1- The transaction date is less than 30 days old. Transactions older than 30 days require the merchant to contact their bank.

2- The transaction was made through one of the following channels: Foodics Online, NGO Online, or Pay at Table.

3- The user processing the refund is either the owner or a contact user of the merchant account.

Note: A transaction can only be refunded once, and currently, only full refunds are supported. Partial refunds are not available.

Who Can Process Refunds?

Refunds can be processed by the Owner and Contacts listed on the merchant's Foodics Pay portal.

Refund Timelines and Fees

The refund processing time and fees vary depending on the card type:

- Mada Cards:

Timeline: Refunds are processed immediately.

Fees: No fees are applied.

- Credit Cards:

Timeline: Refunds can take up to 10 working days.

Fees: A refund fee of 1 SAR applies if a 1 SAR transaction fee was charged on the successful credit card transaction.

If a Refund Request Fails

Successful Request but Failed Refund: If the refund request is processed but the refund fails, the refund button will remain active please contact us at support@foodics.com for help.

Failed Request: If the refund request fails, you will be notified immediately within the portal. In cases where the refund has been processed successfully, the refund button will be disabled, and a tooltip will indicate that the transaction has already been refunded.

By following these steps and guidelines, processing refunds for your online transactions through Foodics is made easy and transparent.