Adjustments

This article offers an introduction to the adjustments tap that is available in the Foodics pay portal.

Adjustment is any modification that was included in the payment that was sent to the customer where it can be as a deduction or as compensation depending on the needs of that adjustment. 

To begin with, there are different kinds of adjustment:-

• Pay subscription
  • Which is a 115 SR (VAT inclusive) deduction that is being deducted from the merchant who didn't meet the monthly target as agreed in the Pay agreement.
• Compensation
  • Which is an amount to be compensated to the merchant in case a valid refund was asked by the customer.
• Deduction
  • Which is an amount to be deducted from the merchant due to some reasons that Foodics deserves a specific amount from the merchant.
• Loan
  • If a customer is subscribed to Foodics Capital funding program
• RMS Subscription
  • If a customer is subscribed to Foodics using the Buy Now Pay Later payment method for the subscription

Now, we will mention the statuses for the adjustments that you will see:-

• New
  • That means it will be settled soon from the merchant.
•  Applied
  • That means that the whole amount was applied and handled by the merchant
• Partially applied
  • That means that not the whole amount was settled and applied, just a partial amount.
• Cancelled
  • That means that this adjustment has been removed for some reason and won't be settled.
• Linked
  • That means that the adjustment was linked to one of the payments that will reach the merchant.

Let's now discuss how it looks in the merchant portal:-

1. Filter by adjustment category: You can select the designated adjustment from this bar.
2. Reference: It’s a serial number that reflects the adjustment reference.
3. Status: Indicates the current status of the adjustment. 
4. Amount: Indicates the amount of money that the adjustment represents.
5. Applied amount: That means that the whole amount out of the total amount that was applied for the merchant
6. Reminaing amount: That means that the remaining amount out of the total amount that will be applied to the merchant
7. Created at: Indicates the date where the adjustment is created and prepared by Foodics.
   
8. Reason: To indicate the reason for that adjustment.
9. Refresh: To refresh the page for monitoring the adjustment updates.
10. Filter: Where you can filter either the status of the adjustment or the date range
11. Export pay subscription: Where you can export the adjustment as an Excel file that will be exported to your Email address directly.

Finally, we will illustrate the adjustment page for a single adjustment:

1. Reference: It’s the serial number that reflects the adjustment reference.
2. Adjustment information: where it contains all of the information related to this adjustment.
3. TID: It’s the serial number for the terminal that the adjustment was done for.
4. Type: To reflect what this adjustment represents exactly. 
5. Status: Indicates the current status of the adjustment. 
6. Eligible at: The date that this adjustment was eligible.
7. Amount: Indicates the amount of money that the adjustment represents.
8. Applied amount: That means that the whole amount out of the total amount that was applied for the merchant
9. Remaining amount: That means that the remaining amount is out of the total amount that will be applied to the merchant.
10. Year: The year that this adjustment was created.
11. Month: The month that this adjustment was created.
    
12. Reason: To indicate the reason for that adjustment.
13. Applied at: The date that this adjustment was applied.
14. Sub-adjustment: This is only if the adjustment was divided and settled in multiple payments.
15. Reference: It’s the serial number that reflects the sub-adjustment reference.
16. Status: Indicates the current status of the sub-adjustment. 
17. Amount: Indicates the applied amount of money that the sub-adjustment represents.
18. Applied at: The date that this sub-adjustment was applied.
19. Payment reference: The payment reference and hyperlink that the adjustment was applied at. 

Note: If the adjustment wasn't divided into sub-adjustments, there would be a small difference in the adjustment page where the payment reference will be within the adjustment information as shown below.