Why Does My Kiosk Return to Cart Instead of Proceeding to Payment?

If your kiosk app goes back to the cart without processing the payment when a user attempts to place an order, it can be frustrating. Here’s how to resolve this issue:

1. Check Location Settings:

   • Go to the Online Portal.
   • Navigate to 'Locations'.
   • Ensure the location is enabled.
   • Make sure 'Pickup' is enabled.
   • Verify that the opening hours are correct.
     

2. Verify the Menu:
   Ensure the menu on the kiosk matches the menu in the Foodics RMS Console.
   How to Sync your Menu in Foodics Online
   
   

3. Change the Kiosk User:

• • Log out of the kiosk by tapping the logo five times and then clicking 'Log Out'.
  • Sign in as a new user with administrator privileges. If you need guidance on creating a new user, refer to Creating Users for Employees.
  • Enter the username and password to complete the login process.

By following these steps, you can ensure that your kiosk processes orders correctly and proceeds to payment without returning to the cart.