V-Thru

V-Thru is a virtual drive-thru platform designed to streamline the process of ordering and receiving food and beverages from various vendors. Allowing customers to choose their preferred method to collect orders from the vendors.

For further details about V-Thru you can reach us at:

• Website: https://v-thru.com
• Email: info@v-thru.com

Prerequisite to Enabling the Integration

Brands wanting to install V-Thru, should make sure the below are fulfilled:

1. You must have a valid contract with V-Thru, if not please join here.
2. Ensure your brand is created at V-Thru.
3. Ensure the creation of all the branches in V-Thru by your V-Thru Account manager

Business Configurations in Foodics

Before enabling the integration, you need to do create a Charge in your Foodics account in order to successfully receive delivery orders with the following details:

Create your charge, For full steps please look at the following article Here

• Name: v-thru charge
• Type: Amount
• Is Open Value: Yes

Apply this charge on all Order Types & Branches then assign the relevant Tax Group to the charge if applicable.

Enabling the integration

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.
2. Contact your V-Thru account manager and provide the Foodics owner email used to create your Foodics account.
3. Once you do, you will receive an email from V-Thru to sync your brand and authenticate your account. Click Authenticate.
4. You will be directed to an authorization page. to proceed with the authorization process, simply click on the Authorize V-Thru To Access My Account button. By doing so, you grant V-Thru the necessary permissions to access your Foodics account and enable the integration between the two platforms.
5. The integration has been enabled successfully.

Branch Configuration in Foodics

To configure your branches in Foodics, simply follow these steps:

1. Contact your V-Thru account manager and provide them with the necessary information about your branches.
2. Your V-Thru account manager will take care of mapping your branches with Foodics, ensuring seamless integration.

Menu Configuration in Foodics

1. In case that you already have your menu uploaded on V-Thru Application, Your V-Thru Account manager will map your Foodics menu to your V-Thru menu.
2. In case that you do not have your menu uploaded on V-Thru Application, your account manager will retrieve the menu from Foodics and map it on your behalf.

How to receive V-Thru orders in Foodics Cashier

V-Thru orders will be received as explained in the Accept Online Orders Article.

FAQs

Q1: V-Thru is sending orders to my restaurant but I’m not receiving them in the Foodics cashier application

A: Please check the below points

1- Sign in to your Foodics account at console.foodics.com/login, then go to the Orders Page. This page will show you all API orders that are in Pending status

2- Are there any pending orders from V-Thru?

If Yes:

Make sure you have implemented all the needed steps to receive online orders as explained in the Accept Online Orders Article.

In the cashier app, click HOME --> Sync Data

Ask V-Thru to send new orders to test, orders should be received by the cashier

If No:

There is an issue at V-Thru’s side in sending orders to your Foodics account. Please communicate with V-Thru and inform them that there are no orders created from V-Thru in your Foodics account.