Dyne

Dyne is a digital platform designed to streamline operations for restaurants by enabling features like digital ordering, flexible payment options, and efficient reservation management. It also enhances customer engagement with integrated loyalty programs and real-time analytics, helping restaurants improve service, customer retention, and operational efficiency.

You can reach Dyne at:

• Website: https://www.dynenow.com
• Support Email: support@dyne-app.com
• Phone Number: +201050955355

Business Configurations in Foodics

Create an Open value type Amount charge and apply it on all Order Types & Branches then assign the relevant Tax Group to the charge if applicable. Copy and paste the charge name as dyne delivery Charge name must be exactly the same as the one typed in the guide.

Enabling The Integration

1. Log in to your Foodics console at console.foodics.com/login using the owner's email to activate the integration.
2. Navigate to the Marketplace page ---> Search for dyne under Online Ordering category ---> Click Install.
3. Foodics will ask you to Authorize dyne to access your Foodics Account, click Authorize dyne To Access My Account to proceed. By doing so, you grant dyne the necessary permissions to access your Foodics account and enable the integration between the two platforms and it shows the message as Integration successful.
4. Kindly contact dyne team to complete the rest of the process.

Menu Sync

Initial menu sync and menu changes will be done automatically from dyne once the onboarding process is completed.

FAQs

Q1: dyne is sending orders to my restaurant but I’m not receiving them in the Foodics cashier application

A: Please check the below points

1- Sign in to your Foodics account at console.foodics.com/login, then go to the Orders Page. This page will show you all API orders that are in Pending status

2- Are there any pending orders from dyne?

If Yes:

Make sure you have implemented all the needed steps to receive online orders as explained in the Accept Online Orders Article.

In the cashier app, click HOME ---> Sync Data

Ask dyne to send new orders to test, orders should be received by the cashier

If No:

There is an issue at dyne's side in sending orders to your Foodics account. Please communicate with dyne and inform them that there are no orders created from dyne in your Foodics account.