Pico Device – TID Re-login and Cache Reset Guide

In case you face an issue TID log out issue in Pico device, Kindly find the below steps to fix the issue: 

1- Go to the device’s home screen.

2- Tap and hold the "Pico" app.

3- Tap on "App info".

4- Scroll down and tap on "Storage & cache".

5- Tap on "Clear Cache".

6- Then tap on "Clear Storage".

7- Tap "Ok" when prompted to confirm deletion of app data.

8- Go back and reopen the Pico app.

9- Enter the owner’s phone number registered in the Pay agreement.

10- Verify the mobile number by entering the OTP (One-Time Password) sent to the registered phone

11- Select the appropriate Terminal ID for the Pico device 
 You may always refer to Pay Customer Portal to find the correct TID number.

12- A "Setup completed successfully" message will appear, confirming the process is complete.

13- Complete the setup and confirm your PIN code. Once confirmed, you will be logged in successfully.