Introduction

SHDH is a premier provider of integrated driver services tailored for the food and beverage industry in Saudi Arabia.

SHDH’s expertise lies in delivering streamlined logistics solutions that enhance operational efficiency and customer satisfaction. As a trusted partner, SHDH offers regulated drivers through their dedicated app, ensuring secure and efficient transportation for order fulfillment.

SHDH specializes in managing order amounts, payment types, and customer information, vital for optimizing delivery logistics. Their service commitment extends to reliability and adaptability, catering specifically to the unique needs of food service businesses across the Kingdom.

Reach out to SHDH at:

• Website: https://shdh.sa/
• Support Email: contact@shdh.sa
• Phone Number: +966 53 776 7296

Business Configuration in Foodics

Make sure that all your branches have correct longitude and latitude values.

Enabling the Integration

• Note: You must have a SHDH account before enabling this integration. If you don't have an account contact SHDH to register.

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page ---> Search for SHDH under Delivery Management category ---> Click Install.
3. Authorization page appears, Foodics will ask you to Authorize SHDH to access your Foodics Account, click Authorize SHDH To Access My Account to proceed.
4. Integration has been enabled successfully.

How Orders are Sent to SHDH

Delivery Orders will be automatically sent to SHDH when the below conditions are met:

1. Order type is Delivery

2. Order has customer and customer delivery address

3. Order is marked as Ready, details on this are provided in the last section.

4. Have the shdh_delivery_order tag assigned to the order.

- Note: Order will not be sent to SHDH if cashier is active on the order, means the order is visible in the cashier screen. The cashier has to either Close the order through full payment or Move to another order

If all above conditions are met, the order will be automatically sent to SHDH.

How to mark order as Ready in cashier

1. Send order to Kitchen, either to Kitchen Display, or to Kitchen Printer
2. If order is successfully sent to Kitchen, in the cashier register screen, click MORE from the top right corner -> Click Mark Ready.

• Note: If order is not sent to Kitchen, the option Mark Ready will not appear.