Monitor preparation time performance across branches, products, and time periods.
Compare actual vs theoretical preparation times to identify bottlenecks.
Track order preparation efficiency by day, hour, and branch.
Analyze order-level preparation times for operational improvements.
Support operational decisions such as staffing, training, or kitchen workflow adjustments.
Common Use Cases
Business Question
Where to Look
Where can I filter different branch names?
Use the Branch Namefilter to select your preferred branch.
Where can I filter by business day?
Use the Business Dayfilter (default = last month).
How do I know if my kitchen is meeting target preparation times?
Go to the Theoretical vs Actualtab and compare metrics.
What is the average preparation time during peak hours?
Check the Orderstab, broken down by hour of the day.
How many orders did we process yesterday?
Use the Orderstab with the Business Dayfilter set to yesterday.
Which delivery partners or order sources are slowing down preparation times?
Apply the Order Tag Name or Order Source Namefilters in the Orderstab.
Keywords (for search functionality)
💡kds, kitchen display system, preparation time, prep time, kitchen efficiency, order analysis, theoretical vs actual, order level, branch performance, dine in, delivery, drive thru, order time, order count
Tab / Section Overview
Tab Name
Description
Example Case
Orders (default)
Displays preparation time trends and averages by branch, product, and order.
A branch manager reviews average prep time per hour during lunch.
Theoretical vs Actual
Compares actual preparation times to theoretical/ideal times.
An operations team identifies which products consistently exceed the ideal prep time.
About
Provides detailed explanations of the dashboard and how metrics are calculated.
A new user learns how preparation time is defined and measured.
Show’s one of the graphs on the Orderstab called Preparation Time per Hour of Day .
Available Filters
Filter Name
Description
Notes
Business Day
Filters data by date. Default is Last Month.
Adjust to view daily, weekly, or custom timeframes.
Branch Name
Filters results by selected branch(es).
Useful for multi-branch performance comparisons.
Order Tag Name
Filters by delivery provider or tag.
Example: Careem Now, Deliveroo, Hunger Station.
Order Type Name
Filters by type of order.
Example: Delivery, Dine In, Drive Thru, Pick Up.
Order Source Name
Filters by source of order.
Example: API, Call Center, Cashier.
Metrics & Definitions
Metric
Definition
Notes
Number of Orders
Total number of orders processed in the selected period.
Indicates overall kitchen activity level.
Preparation Time
Difference in minutes between ‘Kitchen Done At’ and ‘Kitchen Received At’.
Represents actual kitchen prep time per order/product.
Ideal Preparation Time
Pre-set time (defined in the console per product) that represents the expected preparation duration.
Example: Burger ideal time = 15 minutes.
Order Level Preparation Time
Average preparation time calculated per full order (not per item).
Found in the Orders tab. Useful for analyzing operational efficiency per transaction.
