How the merchant can request maintenance for the pay Device/ request Paper Roll/ Active Payment Method.

There are 2 ways to request maintenance for the pay Device/ request a Paper Roll/activate a Payment Method.

• First: By clicking on the Support option on the Device as below: - Request A Visit - Request A Call - Request A New Service

1. Request A Call. By following the steps below:

   - Add your Phone Number 

   - Choose the Reason from the dropdown menu 

   - Add Notes (Optional) 

   - Confirm

   

    

2. Request A Visit. By following the steps below:

   - SIM Card (In Case of exchange) 

   - Number of Paper Rolls 

   - Branding Material (If Needed) 

   - POS Hardware Issue (Broken)

   - Exchange (Cable, Battery)

    

   

    

3. Request A New Service. By following the steps below:

   - Click on the New Service button 

   - It will show all the available services and payment methods 

   - Choose a service or payment method 

   - Click on the Confirm button

    

   

    

• Second: Communicating directly with their Account Manager to request the services below:

- Paper Rolls 

- Maintenance service 

- Request A New Service