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Understanding Your Foodics Renewal Invoice
This article explains each section of your Foodics Renewal Invoice to help you clearly understand the charges, payment details, and invoice information.
Company & Invoice Overview
1. Foodics Company Details
Displays the legal and contact information of Foodics, including:
Legal company name
Phone number
Email address
Physical address
Tax Registration Number (TRN)
2. Balance Due
Shows the total amount currently due for payment, including VAT.
3. Pay Here Button
An online payment button that allows you to settle the invoice directly using a payment link via card, SADAD, Apple Pay
4. Invoice Number
A unique invoice reference number used for payment tracking and support inquiries.
Invoice Dates & References
5. Invoice Date
The date on which the invoice was issued.
6. Start Date
The start date of the renewed subscription period.
7. PO Number
This field displays the Purchase Order (PO) number, if applicable. It is an optional reference that may appear on the invoice when provided during the quotation or billing process and is typically used for the customer’s internal tracking or record-keeping.
8. Quote Number
The reference number of the quotation linked to this invoice.
9. Invoice Type
Indicates the type of invoice, such as:
New Business: This invoice is issued when you subscribe to Foodics services for the first time. It covers the initial subscription for the selected products or packages.
Renewal: This invoice is issued when you renew your existing Foodics subscription for a new billing period, ensuring that your services continue without interruption.
Expansion: This invoice is issued when you add new products, licenses, branches, or services to your current Foodics subscription. It reflects the additional items added to your account during the active subscription period.
Customer Information
10. Bill To (Customer Details)
Contains the customer’s billing information, including:
Business name
Contact number
Email address
Country
Customer Tax Registration Number (TRN) (if applicable)
Items & Charges Table
11. Item & Description
The subscribed product or package name, including a brief description and the subscription period.
12. Branch
The branch to which the subscription is applied.
13. Quantity (Qty)
The number of licenses or units billed.
14. Rate
The unit price before VAT.
15. Discount (%)
Any discount applied to the item, if applicable.
16. After Discount
The item price after applying the discount and before VAT.
17. Tax (%)
The VAT percentage applied (typically 15%).
18. Tax Amount
The VAT value calculated for the item.
19. Amount
The final amount for the item, including VAT.
Invoice Summary
20. Subtotal
The total amount before VAT.
21. VAT Amount
The total VAT applied to the invoice.
22. Total
The full invoice amount including VAT (Subtotal + VAT).
23. Payment Made
Any amount already paid toward the invoice, if applicable.
24. Credits
This section shows any credit amounts applied to your invoice, if available. Credits may be used to reduce the total amount due and can result from situations such as previous overpayments, approved adjustments, or account balance transfers. If credits are applied, they will be deducted from the invoice total automatically.
25. Balance
The remaining amount due after payments and credits are applied.
Important Notes After Payment
After completing the payment, you will receive your Tax Invoice, which includes the QR code, in accordance with VAT requirements.
What happens after payment?
If your Cashier or Console is blocked due to the subscription expiry and payment was not received on time:
Please contact Foodics Support after completing the payment and provide your 6-digit Foodics account number to request manual unblocking.If there is no block on the Cashier or Console and payment is made via the payment link:
The payment will be processed automatically by our Collections team, and no further action is required from your side.If there is no block and payment is made via bank transfer:
Please contact Foodics Support after completing the payment and provide your 6-digit Foodics account number so the payment can be forwarded to our Collections team for validation.
To contact us, call 8001000119
Or reach us via WhatsApp: 920028928
Frequently Asked Questions (Q&A)
Q1: When will my subscription be blocked? / What is the invoice due date?
Your subscription may be blocked up to 5 days after the invoice is issued if the payment is not completed within this period.
To avoid any service interruption, we recommend completing the payment before the due date shown on the invoice.
Q2: When will I receive the tax invoice after payment?
Once your payment is successfully processed, you will receive the tax invoice, including the QR code, via email.
Q3: I paid the invoice, but my Cashier or Console is still blocked. What should I do?
If the block was due to subscription expiry, please contact Foodics Support and share your 6-digit Foodics account number so we can manually unblock your services.
Q4: I paid through the payment link. Do I need to send proof of payment?
No. Payments made via the payment link are processed automatically, and no receipt upload is required.
However, if your Console or Cashier is blocked, please contact Foodics Support after completing the payment to request unblocking.
Q5: I paid via bank transfer. What is the next step?
Please contact Foodics Support after completing the payment and provide your 6-digit Foodics account number so the payment can be forwarded to our Collections team for validation.
Q6: Who can I contact if I have questions about my invoice or payment?
You can reach Foodics Support by:
Calling 8001000119
Messaging us on WhatsApp: 920028928
Q7: How can I know my billing frequency (monthly, quarterly, semi-annual, or annual)?
You can find your billing period under the item name in the invoice.
The dates displayed below the item description indicate the subscription period, which may be:
Monthly
Quarterly
Semi-Annual
Annual
These dates show the start and end of the billed period.