wi-Q Connect

Introduction

wi-Q Connect is a delivery partner management solution that integrates all your online orders and sends them directly to your Foodics RMS, with no manual intervention required.

Managing multiple delivery platforms through separate tablets is slow, error-prone, and costly. Connect brings everything into one place, so your team can focus on fulfilling orders rather than managing screens.

Connect helps your venue:

• Reduce order failure and cancellation rates
• Eliminate the need for multiple delivery tablets
• Sync delivery orders automatically to your Foodics POS
• Manage menus, availability, and partners from a single back office

You can reach Wi-Q at:

• Website: www.wi-q.com/connect
• Support Email: www.wi-q.com/getintouch
• Help Centre: help.wi-q.com

Key Features

• Order Management

  • Auto or manual order acceptance. Switch modes from the back office to suit your service style
  • Central order view across all connected delivery partners
  • Order search and history filtering
  • Collection status management
  • Store busy mode. Quickly pause incoming orders during peak periods (partner-specific)

• Menu Management

  • Products, modifiers, and menu structure are imported from your Foodics POS into wi-Q via a catalogue sync
  • You then build a delivery-specific menu in wi-Q using those imported products
  • Changes made in Foodics can be pulled into wi-Q via a catalogue sync, and pushed to your delivery partners via a menu sync
  • Per-store product and menu availability controls
  • Snooze individual products when items are sold out. They disappear from the live menu immediately
  • English and Arabic language support
  • Multi-brand and virtual kitchen support

• Operations

  • Centralised management of all delivery partners, menus, and orders. No separate tablets required
  • Promo, discount, and tax alignment to Foodics POS
  • Tiered user access and permissions across your team

Supported Delivery Partners

Connect integrates with the following delivery platforms:

New delivery partner integrations are added regularly. Contact wi-Q if your delivery partner is not listed.

Business Configurations in Foodics

Before going live, create the following charge in your Foodics account. The charge name must be entered exactly as shown below.

Create an Open value type Amount charge and apply it to all Order Types and Branches. Assign the relevant Tax Group if applicable.

Wi-Q Delivery Charge

Enabling the Integration

Note: You must have a wi-Q Connect account before enabling this integration. If you don't have one, contact wi-Q at www.wi-q.com/getintouch.

You can only have one wi-Q marketplace app installed at a time.

1. Log in to your Foodics console at console.foodics.com/login using the owner email. If you log in with a non-owner user, you will not be able to activate the integration.
2. Navigate to Marketplace page --> Search for Wi-Q Connect under Ordering Platforms Management category --> Click Install
3. An authorization page will appear. Foodics will ask you to authorize wi-Q to access your Foodics account. Click Authorize wi-Q To Access My Account to proceed.
4. You will be redirected to the wi-Q back office login page. Log in using your wi-Q credentials.
5. Select the venue or organization you want to link to this integration.
6. The integration has been enabled successfully.
7. Your wi-Q onboarding team will complete the following mapping steps with you:
   • Link your wi-Q venue to the correct Foodics branch
   • Link your wi-Q service to the correct Foodics section
   • Run a catalogue sync to import your products, modifiers, and menu structure from Foodics into wi-Q
   • Build your delivery menu in wi-Q using the imported products
   • Connect your delivery partners and sync the menu to them

Connecting to Delivery Partners

Each delivery partner is connected separately as part of your onboarding. You will need to confirm which partners you want to activate and apply for API access with each one. Your wi-Q onboarding team will guide you through this process, configure the integration in the wi-Q back office, and run a menu sync to push your menu live on each platform. A test order is placed at the end to confirm the full flow is working.

If you are connecting HungerStation in KSA, contact your HungerStation account manager as early as possible. Their onboarding process requires advance notice.

Menu Sync

Foodics is the source of truth for your products and pricing.

First sync (go-live): Your wi-Q onboarding team will run the initial catalogue sync to import your products, modifiers, and menu structure from Foodics. They will then build your delivery menu in wi-Q and push it to each delivery partner via a menu sync.

Ongoing updates: To update your delivery menus after going live:

1. Make changes in Foodics (products, prices, modifiers, etc.).
2. Run a catalogue sync in wi-Q to pull in the updates.
3. Run a menu sync to push the updated menu to your delivery partners.

New products added in Foodics are imported into wi-Q when you run a catalogue sync, but you will need to manually add them to your delivery menu in wi-Q before they appear on delivery platforms.

Important Notes

• You can only have one wi-Q marketplace app installed at a time. If you have another wi-Q app installed, remove it before installing wi-Q Connect.
• Before your menu is synced, make sure:
  • All products for delivery are active and assigned to the correct menu in Foodics
  • Modifiers and modifier groups are correctly linked and priced
  • Arabic translations are entered in the Arabic fields using Arabic characters only. No English characters or numerals in Arabic fields. Some delivery partners will reject menus that don't meet this requirement
  • Product images meet your delivery partner's specifications (JPG or PNG, clean background, one image per product)
  • Menu availability schedules are set correctly in Foodics
• wi-Q does not process financial transactions directly. Refunds and discounts must be handled through your existing in-house procedures.
• wi-Q does not provide hardware. Device issues (tablets, terminals, printers) should go to your internal IT team or delivery partner.
• For help using wi-Q Connect, view our help centre guide: https://help.wi-q.com/s/article/Back-office-training-connect