wi-Q Connect is a delivery partner management solution that integrates your online orders and sends them directly to your Foodics RMS, with no manual intervention required.

Managing multiple delivery platforms through separate tablets can be slow, error-prone, and costly. Connect brings everything into one place, allowing your team to focus on fulfilling orders rather than managing multiple screens.

Connect Helps Your Venue

• Reduce order failure and cancellation rates
• Eliminate the need for multiple delivery tablets
• Automatically sync delivery orders to your Foodics POS
• Manage menus, availability, and delivery partners from a single back office

Key Features

Order Management

• Automatic or manual order acceptance — Switch between modes from the back office to suit your service style.
• Centralized order view — Manage orders from all connected delivery partners in one place.
• Order search and history — Search and filter previous orders.
• Collection status management — Manage order collection statuses from the back office.
• Store Busy Mode — Quickly pause incoming orders during peak periods. Availability depends on the delivery partner.

Menu Management

• Products, modifiers, and menu structures are imported from your Foodics POS into wi-Q through a catalogue sync.
• Build a delivery-specific menu in wi-Q using the imported products.
• Changes made in Foodics can be pulled into wi-Q through a catalogue sync and then pushed to delivery partners through a menu sync.
• Control product and menu availability on a per-store basis.
• Snooze individual products when items are sold out. Snoozed products are removed from the live menu immediately.
• English and Arabic language support.
• Multi-brand and virtual kitchen support.

Operations

• Centralized management of delivery partners, menus, and orders without requiring separate tablets.
• Promo, discount, and tax alignment with Foodics POS.
• Tiered user access and permissions for your team.

Supported Delivery Partners

wi-Q Connect integrates with the following delivery platforms:

New delivery partner integrations are added regularly.

Note: If your delivery partner is not listed, contact wi-Q to confirm whether integration is available.

Contact Details

• Website: wi-Q Connect
• Support: Contact wi-Q
• Help Centre: wi-Q Connect Help Centre

Business Configuration in Foodics

Before going live, create the following charge in your Foodics account.

Important: The charge name must be entered exactly as shown below.

Create an Open Value Type → Amount charge and apply it to all Order Types and Branches.

Assign the relevant Tax Group if applicable.

Charge Name:

Wi-Q Delivery Charge

Enabling the Integration

Important: You must have a wi-Q Connect account before enabling the integration. If you do not have one, contact wi-Q Support.

Important: You can only have one wi-Q marketplace app installed at a time.

Steps

1. Log in to your Foodics Console using the Owner email.
   Open Foodics Console

   If you log in using a non-owner user, you will not be able to activate the integration.

2. Open the following authorization link:
   Authorize wi-Q Connect
3. You will be redirected to the wi-Q Back Office login page. Log in using your wi-Q credentials.
4. Select the venue or organization you want to link to the integration.
5. An authorization page will appear asking you to grant wi-Q access to your Foodics account.
6. Click Authorize wi-Q To Access My Account to proceed.
7. The integration will be enabled successfully.
8. Your wi-Q onboarding team will then complete the following mapping and setup steps:
   • Link your wi-Q venue to the correct Foodics branch.
   • Link your wi-Q service to the correct Foodics section.
   • Run a catalogue sync to import your products, modifiers, and menu structure from Foodics into wi-Q.
   • Build your delivery menu in wi-Q using the imported products.
   • Connect your delivery partners.
   • Run a menu sync to publish your menu to the connected delivery platforms.

Connecting to Delivery Partners

Each delivery partner is connected separately as part of the onboarding process.

You will need to:

1. Confirm which delivery partners you want to activate.
2. Apply for API access with each delivery partner where required.
3. Work with the wi-Q onboarding team to configure each integration.
4. Run a menu sync to publish your menu to the delivery platform.
5. Place a test order to confirm that the complete order flow is working correctly.

KSA — HungerStation: If you are connecting HungerStation in KSA, contact your HungerStation account manager as early as possible, as their onboarding process requires advance notice.

Menu Sync

Foodics is the source of truth for your products and pricing.

Initial Sync — Go-Live

During the initial setup:

1. Your wi-Q onboarding team runs a catalogue sync to import your products, modifiers, and menu structure from Foodics.
2. The delivery menu is built in wi-Q using the imported products.
3. A menu sync is performed to publish the menu to the connected delivery partners.

Ongoing Menu Updates

To update your delivery menus after going live:

1. Make the required changes in Foodics, such as:
   • Products
   • Prices
   • Modifiers
   • Other product-related information
2. Run a catalogue sync in wi-Q to pull the latest changes from Foodics.
3. Run a menu sync to push the updated menu to your delivery partners.

Important: New products added in Foodics will be imported into wi-Q when a catalogue sync is performed. However, you must manually add the new products to your delivery menu in wi-Q before they appear on the delivery platforms.

Important Notes

Marketplace App

• You can only have one wi-Q marketplace app installed at a time.
• If another wi-Q app is already installed, remove it before installing wi-Q Connect.

Before Syncing Your Menu Make sure the following are correctly configured:

• All products intended for delivery are active and assigned to the correct menu in Foodics.
• Modifiers and modifier groups are correctly linked and priced.
• Arabic translations are entered in the Arabic fields using Arabic characters only.
  • Do not use English characters or numerals in Arabic fields.
  • Some delivery partners may reject menus that do not meet this requirement.
• Product images meet the requirements of the relevant delivery partner:
  • JPG or PNG format
  • Clean background
  • One image per product
• Menu availability schedules are correctly configured in Foodics.

Transactions, Hardware, and Support

• wi-Q does not process financial transactions directly. Refunds and discounts must be handled through your existing in-house procedures.
• wi-Q does not provide hardware. Issues related to tablets, terminals, printers, or other hardware should be directed to your internal IT team or the relevant delivery partner.
• For help using wi-Q Connect, refer to the wi-Q Connect Help Centre.
• Day-to-day support, including menu maintenance, order queries, and general troubleshooting, is handled by your Foodics account team. They will escalate issues to wi-Q when required.

Receiving Online Orders in Foodics Cashier

Orders received through delivery partners connected via wi-Q will be received in Foodics Cashier following the standard Accept Online Orders flow.

FAQ

Q1. GrubTech is sending orders to my restaurant, but I am not receiving them in the Foodics Cashier application. What should I do?

Please follow the troubleshooting steps below.

Step 1 — Check the Orders Page

1. Sign in to your Foodics account through the Foodics Console.
2. Navigate to the Orders page.

The Orders page displays API orders that are currently in Pending status.

Step 2 — Check for Pending GrubTech Orders

Check whether there are any pending orders from GrubTech.

If There Are Pending Orders

This means the orders have successfully reached your Foodics account but have not yet been received by the Cashier.

Please:

1. Make sure all required steps for receiving online orders have been completed, as explained in the Accept Online Orders article.
2. Open the Foodics Cashier application.

3. Navigate to:

   Home → Sync Data

4. Ask GrubTech to send a new test order.
5. Confirm whether the new order is received in the Cashier application.

If There Are No Pending Orders

If there are no pending GrubTech orders in the Foodics Orders page, the issue is likely related to GrubTech sending the order to the Foodics account.

Please contact GrubTech and inform them that:

No orders from GrubTech are being created in the Foodics account.

GrubTech should investigate the order submission from their side and confirm whether the orders are being successfully sent to Foodics.