SPICE

Introduction

SPICE is a premium dining platform that connects your restaurant to a curated community of diners, then lets them settle the bill straight from their phone.

Diners discover your venue in the SPICE app, reserve a table or walk in, and pay their bill in-app from their SPICE Wallet, earning instant cashback every time they dine with you.

SPICE is not just a payment method: curated discovery, restaurant reels and personalized recommendations to put your restaurant in front of guests who are actively looking for premium dining.

For more details, you can reach SPICE at:

• Website: getspice.com
• Support Email: support@getspice.com
• Phone Number: +966115200854

Enabling the Integration

Note: You must have a SPICE account before enabling this integration. If you don't have an account, contact SPICE to register or click here.

1. Log in to your Foodics console at console.foodics.com/login using the owner email. If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page ---> Search for SPICE under the Table Payment category ---> Click Install.
3. An Authorization page appears. Foodics will ask you to authorize SPICE to access your Foodics account. Click Authorize SPICE To Access My Account to proceed.
4. You will be navigated to SPICE's panel to enter your SPICE business credentials to sign in. Please enter your login details and click Sign-in.
5. From the brands list ---> select a brand, then click Connect.
6. You will be redirected back to the SPICE dashboard with a message confirming a successful integration.
7. The integration has been successfully enabled.
8. Required mapping (branches, menu group, charge, etc.): SPICE will map your branches and tables, and will contact you if any clarification is needed from your side.

Using The Integration

Once connected, SPICE reads the open bill from your Foodics account so diners can pay it themselves.

1. Guests are seated and order as usual. The cashier opens the order on the Foodics Cashier app.
2. When guests are ready to pay, they open the SPICE app and select your restaurant.
3. They enter the bill number shown on their receipt (or scan the table QR code to get the table number) to pull up their bill in the app.
4. Guests review the bill breakdown, add a tip if they wish, and pay from their SPICE Wallet; earning rewards instantly.
5. The payment amount along with any tips will be displayed on the SPICE tablet provided to your branch.
6. The cashier should then close the order from the Foodics Cashier app and mark it as paid.

Important Notes

1. SPICE currently works with tax-inclusive pricing restaurants only.
2. Orders with discounts at the order or product level will be included in the total bill amount in SPICE, but will not appear on the itemised receipt breakdown.
3. Payments are reflected on the SPICE dashboard but are not reflected automatically on Foodics Cashier. This means that after a SPICE payment is successfully confirmed, the order should be closed manually on Foodics Cashier and marked as paid.
4. No menu view is available in the app; SPICE handles discovery and payment, not ordering.