Hwzn Go

Introduction

Hwzn Go connects online ordering, pickup, curbside pickup, delivery, loyalty, and QR table payment to Foodics. Customers order and pay through your branded app or ordering website.

You can reach Hwzn Go at:

• Website: hwzngo.com 
• Email: support@hwzn.sa 
• Phone number: +966 9200 33443

Business Configurations in Foodics

You need an active Hwzn Go account and Foodics business owner access. Before accepting orders, review branch hours, menu availability, prices, and taxes. Configure sections and tables for QR table services.

Complete Foodics payment and marketing setup in Hwzn Go. Confirm that mapped payment methods and service-fee/delivery charges are active. Charges must allow an open amount, have Auto Apply disabled, and cover participating branches and order types. Contact support if setup fails.

Enabling the Integration

1. Log in to your Foodics console at console.foodics.com/login using the owner's email to activate the integration.
2. Navigate to the Marketplace page ---> Search for Hwzn Go under Online Ordering category ---> Click Install.
3. Foodics will ask you to Authorize Hwzn Go to access your Foodics Account, click Authorize Hwzn Go To Access My Account to proceed. By doing so, you grant Hwzn Go the necessary permissions to access your Foodics account and enable the integration between the two platforms.
4. Wait for synchronization to finish, then review your branches and menu.

Menu Sync

Changes made in Foodics are automatically synchronized with your connected menu. If needed, you can manually synchronize using Sync all, Sync branches, or Sync products.

To update online prices, navigate to Online ordering prices, select a Foodics price tag, and click Save and sync prices.

Important Notes

Service fees

Under Settings → General → Ordering Settings, set Service Fee (SAR) and its English/Arabic labels. Set the amount to 0 to disable it.

This flat fee applies per new app order, appears separately at checkout, and is sent to Foodics. It is separate from delivery fees and subscription or processing costs.

Pickup and curbside

Enable Pickup and Curbside pickup enabled under Settings → Features. Customers select curbside, provide vehicle details, and pay. On arrival, they tap I'm Here — Notify Staff in their order.

Foodics receives a Pickup order with vehicle details and a cashier arrival alert. Customers can retry a failed alert or contact the branch.

Delivery

Confirm delivery activation, branch coverage, hours, and minimum order requirements with support, then enable Delivery under Settings → Features.

Customers select a mapped address, confirm the serving branch, review fees, and pay. Confirming a branch change clears the cart. Foodics receives a Delivery order; customers follow its status in Hwzn Go.

Under Settings → Business → Foodics orders, Forward app delivery fees to Foodics controls whether those fees appear in Foodics totals. Disabling it keeps the customer charge in Hwzn Go. Restaurant-fulfilled delivery always forwards its fee when that option is enabled. These settings apply to new orders, do not activate couriers, and do not affect service fees.

QR table payment

Customers scan their table's QR code, review the bill, and pay in Hwzn Go. Staff verify the captured payment and, when manual settlement is required, use the dedicated Hwzn Go Other payment method. Do not charge the customer again.

Loyalty and support

Points and rewards are redeemed only inside Hwzn Go; cashiers do not redeem reward codes.