Introduction

Foz is a leading loyalty and coupon platform in Saudi Arabia that helps restaurants and brands reward their customers automatically. Through the Foz × Foodics integration, restaurant owners can offer their customers a seamless points-earning experience directly through the Foodics cashier — no manual work required.

When a customer places an order at your restaurant, Foz automatically calculates and adds loyalty points to their Foz account based on the order value. Customers can also redeem their Foz coupons directly at the cashier as a discount on their order.

You can reach Foz at:

• Website: https://foz.sa 
• Support Email: ashalahi@foz.sa
• Phone Number: +966551122595

Enabling the Integration

Note: You must have a Foz account before enabling this integration. If you don't have an account, visit https://foz.sa or contact our support team to register.

1. Log in to your Foodics console at console.foodics.com/login using the owner email. If you log in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page → Search for Foz under the Loyalty category → Click Install.
3. you will be automatically redirected to the Foodics authorization page.
4. The authorization page appears — Foodics will ask you to authorize Foz to access your Foodics account. Click Authorize Foz To Access My Account to proceed.
5. After authorizing the application, You will be redirected to the Foz merchant login page. Enter your Foz business credentials to sign in.
6. After the signin, The integration has been enabled successfully 

Using The Integration

The integration works in two ways:

• Automatically giving loyalty points to customers on every completed order
• Allowing customers to redeem their Foz coupons as a discount at the cashier

Customer Points Earning

Points Earning is automated by the integration. Points are added when a customer places and completes an order at your restaurant. You must add the customer to the order so that Foz can identify the customer and add points to their account.

When making an order in the Cashier, follow the steps below:

1. Create a new Order.
2. Click Add Customer on the top of the left view.
3. Select the customer if pre-registered, or click the + icon to create a new customer.
4. Proceed with the order normally.
5. Once the order is closed and paid, the customer will automatically receive their points in their Foz account.

Customer Coupon Redemption

The customer visits one of your branches and informs the cashier that they want to use their Foz coupon. The cashier will do the following:

1. Create a new Order and ask for the customer information (Name or Phone number).
2. Click Add Customer on the top of the left view and add the customer to the order.
3. Click More on the top right → Redeem Reward.
4. If the customer has more than one loyalty integration, the cashier will be asked to select the integration → Select Foz.
5. If there is only one loyalty integration, the cashier will directly be asked to enter the Reward Code which is displayed in the customer's Foz mobile app or account → Click Apply.
6. The coupon discount is applied to the order instantly ✅

Important Notes

• The customer must be added to the order for points to be earned. Orders without a linked customer will not generate any points.
• Points are calculated based on the order value according to the configuration set by the Foz team for your account.
• A minimum order amount may apply before points are earned — contact Foz support for your specific configuration.
• Make sure your Foodics cashier is synchronized and up to date for the best experience.
• To disconnect the integration at any time, log in to your Foz dashboard → Navigate to foodics → Click Disconnect
• For any issues or support, contact us at support@foz.sa