Enable Ordering

Introduction

Enable is a customer engagement and ordering platform for restaurants and retail. Orders placed through Enable, whether from the merchant dashboard, the call centre, or the web store, are sent directly to the Foodics POS so your branch can manage everything from one screen.

Each order sent from Enable to Foodics includes:

• Products and modifier options
• Order type
• Customer details and delivery address
• Any applied discount
• Delivery fee
• Fulfilment time (for scheduled orders)

Contact Details

Prerequisites

• An active Enable account. If you don't have one, contact Enable to register.
• Access to the Foodics owner account. Only the owner can activate an integration.

Business Configurations in Foodics

Enable Online Orders on the Cashier Device

1. In the Foodics Console, go to Manage → Devices.
2. Select the cashier device, then click Edit Device.
3. Turn on Receives Online Orders, then click Save.
4. On the cashier device, tap Force Sync Data.

Note: Without this setting, orders stay as pending API orders and do not appear on the cashier.

Enabling the Integration

You can enable the integration in one of two ways: from the Foodics Marketplace or from the Enable dashboard.

Option 1: From the Foodics Marketplace

1. Log in to the Foodics Console using the owner account.
2. Go to Marketplace.
3. Search for Enable Tech under Online Ordering Category.
4. Click Install.
5. Click Authorize Enable Ordering To Access My Account.
6. You will be redirected to Enable. Log in to your Enable account to complete the setup.

Option 2: From the Enable Dashboard

1. Log in to the Enable dashboard.
2. Go to Company Overview.
3. Click Install Foodics Ordering App.
4. You will be redirected to Foodics. Sign in using the owner account.
5. Click Authorize Enable Ordering To Access My Account.
6. You will be redirected back to Enable, and the integration will be enabled.

Note: This app is independent of the Enable loyalty app. You can install either one on its own, or both.

After Enabling the Integration

Branch Mapping

An Enable administrator maps each Enable branch to its Foodics branch. Orders for unmapped branches are not sent to Foodics.

Menu Sync

1. In the Enable dashboard, open the menu connected to your Foodics business.
2. Run the menu sync.

Enable syncs categories, products, combos, modifier groups, and modifier options, including their Arabic names. Products also sync with their image and active status.

Note: Orders can only be sent for products that Enable has synced. Run the sync again whenever you change your menu in Foodics. Products deleted in Foodics are removed from the Enable menu on the next sync.

Important Notes

• Orders arrive on the POS as open (unpaid) tickets, like a cash-on-delivery order. Payment is collected on the POS as usual.
• The delivery fee is added to the order as a charge named Enable Ordering, created automatically by Enable.
• Order types are mapped to Dine In, Pick Up, Delivery, and Drive Thru. Delivery orders include the customer and their delivery address.
• The Enable order number appears on the POS as Enable Ordering - <order number>, so you can match a POS ticket to its Enable order.
• Scheduled orders include their fulfilment time.