Enable Rewards

Enable is a customer engagement and loyalty platform for restaurants and retail. It gives your business its own loyalty programme, including points, tiers, coupons, punch cards, and rewards, along with a customer app, a merchant dashboard, and reporting.

The Foodics integration connects your Enable loyalty programme to the Foodics POS. Orders closed on the POS are captured by Enable, so customers automatically earn points, punch-card stamps, and tier progress based on your earning rules. Returned orders are reversed automatically.

Customers can redeem their rewards at the cashier using a one-time reward code issued by Enable. Rewards can be a percentage or a fixed amount, applied to the whole order or to a single product. Customers who join your loyalty programme in Enable are also created in Foodics, so the cashier can find them at the till.

You can reach Enable at:

• Website Link: https://enable.tech/
• Support Email: support@enable.tech
• Phone number: +974 5522 2717

Steps to enable integration

Note: You must have an Enable account before enabling this integration. If you don't have an account, contact Enable to register.

You can enable the integration in one of two ways:

Option 1: From the Foodics Marketplace

1. Log in to your Foodics console at console.foodics.com/login using the owner email. If you logged in with a non-owner user, you will not be able to activate the integration.
2. Navigate to the Marketplace page --> Search for Enable Rewards under the Customer Engagement category --> Click Install.
3. An authorization page will appear. Click "Authorize Enable To Access My Account" to grant Enable access to your Foodics account.
4. You will be navigated to the Enable dashboard to log in with your Enable account.
5. Integration has been enabled successfully.

Option 2: From the Enable Dashboard

1. Log in to the Enable dashboard.
2. Go to Company Overview --> Click Install Foodics Loyalty App.
3. You will be navigated to Foodics. Log in using the owner email. If you logged in with a non-owner user, you will not be able to activate the integration.
4. An authorization page will appear. Click "Authorize Enable To Access My Account".
5. You will be navigated back to Enable.
6. Integration has been enabled successfully.

Note: This app is independent of the Enable Ordering app. You can install either one on its own, or both.

Required setup after enabling

• Branches: Each Enable branch must be mapped to its Foodics branch. This mapping is done by an Enable administrator, so you can choose which branches to integrate.
• Menu: Run a menu sync from the Enable dashboard before using product-level rewards. Enable syncs categories, products, combos, modifier groups, and modifier options, including their Arabic names. Run the sync again whenever you change your menu in Foodics.

Using The Integration

The Earning mechanism is automatically available once the Enable application is enabled.

The integration works in three ways:

• Giving points to your customers.
• Allowing your customers to use their points to redeem their rewards.
• Deducting points from the customer when the customer returns an order.

Customer Points Earning

Points Earning for customers is automated by the integration. Points are earned when a customer makes an order at your restaurant. You must add the customer to the order so that Enable can identify the customer and credit their points.

The earning rules are configured in Enable according to your business requirements.

When making an order in the Cashier, follow the below steps to add the customer to the order:

1. Create a new Order.
2. Click Add Customer on the top of the left view.
3. Select the customer if pre-registered, or click the + icon to create a new customer.
4. Proceed with the order.
5. Once the order is closed and paid, the customer will receive their points.

Customer Points Deduction

Points Deduction for customers is automated by the integration and happens when a customer returns an order.

To return an order, follow the below steps in the cashier app:

1. Click Orders.
2. Go to All --> click on the order you want to return.
3. Click More --> then Return Order.
4. Select the products to be returned with their quantities --> Click Done.
5. Points will be deducted automatically from the customer's balance.

Customer Reward Redemption

To redeem a reward, the customer needs a Reward Code issued by Enable. The customer can generate it from the Enable customer app, or the cashier can generate it from the Enable cashier app.

Generating the code from the Enable cashier app:

1. Sign in and select the branch you are working at.
2. Tap Redeem on Foodics and find the customer by scanning their QR code or entering their phone number.
3. Select the reward. Each reward shows how many points it costs.
4. Tap Generate Redemption Code. The points are deducted and a code (for example, EN-7078A38DA5) is displayed.

Applying the code on the Foodics Cashier:

1. Create a new Order and ask for the customer information (Name or Phone number).
2. Click Add Customer on the top of the left view and add the customer to the order.
3. Click More on the top right --> Redeem Reward.
4. If you have more than one loyalty integration, the cashier will ask you to select the integration --> Select Enable.
5. Enter the Reward Code --> Click Apply --> then Redeem.
6. The discount will be applied to the order.

Important Notes

• Having an Enable account is a prerequisite.
• Reward codes are single-use and linked to the customer they were issued to.
• Points are deducted when the reward code is generated. If the code is not used before it expires, the points are returned to the customer automatically.
• Product-level rewards require the menu to be synced. A reward linked to a product that has not been synced cannot be applied.
• Only one reward code can be applied per order.