Full Guidance for Call Center Orders

Foodics Call Center allows you to register orders received by phone. A call center agent will be responsible for taking customers’ orders and directing them to the nearest branch where orders will be delivered or picked up.

To build the setup for call center and start using the feature, follow these steps: (A hyperlink that provides a details explanation is available for each step) :

1. Add the needed call center agents (Click here for more details).

2. Assign to the agents the related authorities (Click here for more details).

3. Enabling the Settings of Receiving Online Orders for a Branch & a Cashier Device (Click here for more details).

4. Creating New Call Center Orders (Click here for more details).

5. Reflection of Call Center Orders in the Cashier App (Click here for more details).