Application - Troubleshooting Guidance for Applications

If you face a disconnection issue between the cashier app and any of the other apps (Sub Cashier, KDS, Notifier, and Display), refer to the following guidelines to restore the connection:

1. Ensure the added IP address in the devices page of the Cashier App (Cashier > Home > Devices) matches the application IP address (Click here to learn how to get the IP address for each application).

2. Ensure that the other app and cashier app are connected to the same network.

3. Ensure the option local network is active for each app either cashier, KDS, Notifier, or Display (Click here to learn how to activate the local network option).

4. If all the above were applied, try to reset the network: (iPad device settings – general – scroll down and click on reset – reset network settings – restart the router – set up the connection again).

5. If not resolved, the devices might be connected to different networks; try connecting both devices to another network/router if available and set up the connection between the cashier and the other app again.

6. If the restaurant operating area is large, make sure an access point is available to reach areas with low or unstable internet connections. A switch hub is advisable if landlines and security cameras are available in the restaurant and are connected to the same router. (This is supposed to be done with the assistance of a network specialist).