Call Center Orders - Troubleshooting Guidance

If the call center orders are not reflected on the Foodics Cashier, refer to the following guideline:

1. The branch and one cashier device are configured to receive online orders (Click here for more details).

2. If there are several cashier devices in the branch, make sure that you are opening the cashier that was configured to receive online orders (Cashier app > home > devices > Device Name).

3. Sync data from the cashier app and close the cashier app by swiping it up and opening it again.

4. Make sure the till is open (Click here for more details).

5. Ensure the internet is stable in the branch with good speed (if the issue persists, try to connect with another internet network).