Menu Syncing Issues

Troubleshooting solutions to common syncing issues

Issue 1: Categories Not Syncing

If you delete a category, you will no longer be able to sync it.

You have two options:

1. Add another menu and sync again; or
2. Request Foodics support team to undelete the category.

Issue 2: Images Not Syncing

There are two possibilities:

1. There is already an image of Foodics online.
2. The images have been exempted from sync.

Issue 3: Deleting Menus

You can request that the Foodics support team delete your menu by following the steps below:

Go to the menu page on the FO Portal and copy the number at the end of the URL:

Send it to the Foodics support team and request to have it deleted.

Issue 4: Menu Not Updating

If the menu data does not reflect on the ordering channel (i.e. the apps), you can edit on item (product) and save it a few times.

Troubleshooting Other Menu Issues

Most menu syncing issues can be fixed by creating a new menu and deleting the existing menu.

However, this is only recommended for urgent issues.