Counter-Top Kiosk: Setup & Troubleshooting

The steps to setup and troubleshoot the Foodics Counter-Top Kiosk.

Step 1: Complete Foodics Online Account Setup

Complete the Foodics Online onboarding process:

1- Sync Menu and locations.

2- Add Banners (Screen Saver).

3- Create a kiosk app.

4- Set the order type as Eat-In.

5- Change Colors, ‘Primary Color’ and ‘Button 1’ are mandatory.

6- Add the logo in the concept settings.

Step 2: Create a Kiosks Device

FO Portal > Kiosks > Create Kiosk.

1- Click Dashboard.

2- Click Kiosks. 

3- Click ‘Create Kiosk’. 

4- A pop-up window will appear with the following fields:

• Enter Kiosk Device Name.
• Select Location.
• Select Device.
• Enter Printer Manufacturer.
• Enter Receipt Mode.
• Enter Printer IP address.
• Enter Card Payment Terminal Manufacturer.

5- Click ‘Save’.

Checklist:

1- The first part of Foodics Online onboarding must be done (e.g., menu, branches, setup).

2- The device type should be counter-top in the drop-down list.

Step 3: Create Username and Password

FO Portal > Employees > New Employee

1- Click Dashboard.

2- Click Employee.

3- Click ‘New Employee’.

4- A pop-up window will appear with the following fields:

• Enter ‘First Name’.
• Enter ‘Last Name’.
• Enter ‘Username’.
• Enter ‘Password’.
• Enter ‘Employee ID’ (optional).
• Enter ‘Email’.
• Enter ‘Mobile’ (optional).
• Select ‘Roles’.
• Select ‘Locations’.

5- Click ‘Save’.

Checklist:

1- It is recommended to set the role as ‘Administrator’.

2- The password must include letters and numbers.

3- The email does not need to be verified.

Step 4: Download Foodics Kiosk App

Apple App Store on the iPad

Download the Foodics Kiosk application by clicking the link below or searching 'Foodics Kiosk' in the App Store:

App Store: Foodics Kiosk App - Download

Step 5: Sign in and Save

On the Foodics Kiosk App

Checklist:

1- Make sure all devices are connected to the same network.

2- Payment Device: Select the payment device Foodics Pay (Network).

3- Foodics Device IP Address: Add IP address.

4- Kiosk Name: Check the selected kiosk device if there is more than one device.

5- Receipt Mode: Select the printer type, for example, ‘Epson’.

6- Printer IP Address: Add the printer IP address.

7- Test the printer and allow the app to send data over the network.

Step 6: Configure Foodics Pay Network

Foodics Pay Support Team

Make sure that the Foodics Pay team has configured the device to allow the network integration.

Step 7: Test the Order Cycle

Complete at least one successful order cycle:

A green POS label indicates that the order has reached the RMS cloud successfully and that there are no issues with the iPad.

Step 8: Troubleshooting

Issue 1: The IP address does not show:

1- Connect a personal hotspot.

2- Restart the Foodics Kiosk application.

3- Change the network back to the store’s WIFI from the Control Center without leaving the Foodics Kiosk application.

4- The IP address should show.

Issue 2: The iPad and printer are using a sub-network:

Touch the prefilled IP address (first part) to edit it.

Issue 3: The IP address resets to 0.0.0. after restarting the application:

1- Limit IP Tracking should be off.

2- Private Address should be off.

3- Restart the application.

Issue 4: The app is not allowed to connect to network devices

1- Add printer IP address and test the printer.

2- Allow to connect to devices via the network.

3- Restart the application and repeat.

4- Delete the application and redownload if the issue persists.