Transactions

In the transactions page, you can track all the transactions that are processed via the Foodics Pay terminal. This page will allow you to view all the details related to each transaction separately including time and date each transaction has been paid, the card used during each transaction, etc..

The transactions will be updated directly on the portal after Foodics receives the information from the bank which may take up to 1 working days. So, when you are comparing the receipt and the transactions on the portal and you find missing transactions, kindly wait up to 1 working day at minimum before you reach us.

1. Transaction Number: Indicates the number of the transaction that’s paid on the Foodics Pay terminal which is a unique number for each transaction.
2. Branch: Indicates the name of the branch where each transaction paid.
3. Transaction Date: Indicates the actual date when each transaction paid.
4. Terminal ID: Indicates the terminal number where each transaction paid.
5. Card Scheme: Indicates the card type that’s used during the transaction.
6. Amount: Indicates the total amount paid during the transaction before deducting the fees and the VAT amount by Foodics.
7. Net Amount: Indicates the total amount paid during the transaction after deducting the fees and the VAT amount by Foodics.
8. Status: Indicates whether the transaction is settled to your bank account or still it’s pending. Which will be either unconfirmed, new, or settled.

You can filter the transactions that appear to you by clicking on the Filter option which includes:

1. Transaction Number: Write the number of the transaction which you want to show in the result.
2. Terminal ID 8: Write the terminal number that consists of 8 digits which you want to show the transactions that are related to it.
3. Branch: Choose the branch that you want to show the transactions that belong to it from the dropdown list that will appear to you.
4. Payment: Choose the payment number that you want to show the transactions that are settled during it from the dropdown list that will appear to you.
5. Card Schemes: Choose the card type of the transactions that you want to show in the result from the dropdown list that will appear to you.

• American Express
• Discover
• Maestro
• GCCNET
• JCB
• Master Card
• Mada
• SH
• UnionPay
• Visa Credit
• Visa Debit

6. Settleable: Choose whether the transactions will be settled to your bank account or not of the transactions that you want to show in the result from the dropdown list that will appear to you.

7. Settled: Choose whether the transactions that you want to show in the result are transferred to your bank account or not from the dropdown list that will appear to you.

8. Transaction Date Range: Choose the date when the transactions that you want to show in the result have been paid.

9. Order reference: Write down the order reference to check by order (This only if the Pay device is integrated), where you can take it from the invoice or order report in Console. 

10. Reveresed: Choose the transactions that was reversed to the end customer. 

11. Click on the Apply option to filter the data on the portal.

Or you can use the predefined filter in transactions.

In case you wish to export the transactions as an Excel file you can click on the Export Transactions option and it will export the data on your computer. The report will include the following:

1. Bank: Indicates the name of the bank which will transfer the transaction to your bank account.
2. Channel: Indicates whether this transaction is coming from the POS, Foodics Online, or Foodics Pay directly.
3. Terminal_reference: Indicates the reference number of the terminal where the transaction was paid.
4. Terminal_id8: Indicates the terminal number that consists of 8 digits where each transaction is paid.
5. Terminal_id16: Indicates the terminal number that consists of 16 digits where each transaction is paid.
6. Branch_reference: Indicates the reference number of the branch where the transaction was paid.
7. Branch_name: Indicates the name of the branch where the transaction was paid.
8. Transaction_number: Indicates the number of the transaction that’s paid on the Foodics Pay terminal which is a unique number for each transaction.
9. Transaction_date: Indicates the actual date when each transaction was paid.
10. Status: Indicates whether the transaction is settled to your bank account or still it’s pending. Which will be either unconfirmed, new, or settled.

• Unconfirmed: Still it’s not confirmed that it is received by the bank from your terminal.
• New: Still the transaction is pending and not transferred to your bank account.
• Settled: The transaction is transferred to your bank account successfully.

11. Payment_reference: Indicates the reference number of the payment where the transaction settled under it.
12. Payment_transfer_date: Indicates the actual date when the payment that includes the current transaction was transferred to your bank account.
13. Reversal_payment: Indicates whether the payment is returned again to Foodics by the bank or not. If it’s “ Yes “ it means it’s returned and if it was “ No “ it means it’s not returned.
14. Reversal_adjustment: If there are any adjustments made on the returned payment it will appear in this column.
15. Order_id: In case that Foodics Pay terminal is linked with the Foodics Cashier it will show here the order number from the cashier app for the order where the current transaction belongs to.
16. Order_reference: In case that Foodics Pay terminal is linked with the Foodics Cashier it will show here the reference number from the cashier app for the order where the current transaction belongs to.

Note: There is a difference between order number and order reference. You can check them on the order receipt or in the order details via the Console.

17. Retailer_id: Unique identification number for the merchant assigned randomly by Foodics to your company.
18. Retailer_name: Indicates the name of the merchant who is using the Foodics Pay terminal and receives the transactions transferred by Foodics.
19. Authorization_code: The confirmation code for the transactions that are paid on the Foodics Pay terminal.
20. Pts_code: Settlement number for the settled transaction.
21. Card_number: Indicates the number of the card used by the client during the payment transaction.
22. Card_scheme: Indicates the type of the card used by the client during the payment transaction.
23. Is_reversal: Indicates whether the transaction is returned to the client’s bank account again after he paid on the Foodics Pay portal or not. If it’s “ Yes “ it means that the transaction is returned, if it's “ No “ it means that the transaction is not returned and withdrawn from the client’s bank account successfully.
24. Currency: Indicates the currency used in the payment transaction.
25. Amount: Indicates the total amount paid during the transaction before deducting the fees and the VAT amount by Foodics.
26. Merchant_fee: Indicates the total fees deducted from the transactions that are paid on the Foodics Pay terminal.
27. Vat_amount: Indicates the total VAT amount deducted from the transaction fees that’s paid on the Foodics Pay terminal.
28. Net_amount: Indicates the net amount of the transaction that will be transferred to your bank account after deducting the fees and VAT amount.
29. Settleable: Indicates whether the transaction will be transferred to your bank account or not.
30. Not_settleable_reason: If the transaction will not be transferred to your bank account it will show the reason behind why the transaction will not be transferred to your bank account.
31. Reconciliation_date: Indicates the actual date when you reconciled the transaction on the Foodics Pay terminal.
32. Reconciliation_number: Indicates the reference number of the reconciliation process that you made on the Foodics Pay terminal.
33. Created_at: Indicates the date when the transaction is uploaded to the Foodics Pay portal.

Note: The transaction’s date will be counted on the Foodics Pay portal under the same date the transaction occurred on the Foodics Pay terminal. It does not depend on the branch’s working hours.

For example: On Sunday 7 May 2023 your branch’s working hours were from 8 AM till 2:00 AM. So, in this case all the transactions that are paid from 8:00 AM till 11:59 PM will be included under the date Sunday 7 May 2023, and any transaction from 12:00 AM to 2:00 AM will be included under Monday 8 May 2023.

When you click on any transaction it will show the following details:

1. Transaction Number: Indicates the number of the transaction that’s paid on the Foodics Pay terminal which is a unique number for each transaction.
2. Transaction Date: Indicates the actual date when each transaction was paid.
3. Terminal ID 8: Indicates the terminal number that consists of 8 digits where each transaction is paid.
4. Terminal ID 16: Indicates the terminal number that consists of 16 digits where each transaction is paid.
5. Card Scheme: Indicates the type of the card used by the client during the payment transaction.
6. Status: Indicates whether the transaction is settled to your bank account or still it’s pending. Which will be either unconfirmed, new, or settled.
7. Amount: Indicates the total amount paid during the transaction before deducting the fees and the VAT amount by Foodics
8. Net Amount: Indicates the net amount of the transaction that will be transferred to your bank account after deducting the fees and VAT amount.
9. Total Fee: Indicates the total fees deducted from the transactions that are paid on the Foodics Pay terminal.
10. Total VAT Amount: Indicates the total VAT amount deducted from the transaction fees that’s paid on the Foodics Pay terminal.
11. Total Fees and Vat: Indicates the total fees and VAT amount that are deducted from the transaction.
12.  Currency: Indicates the currency used in the payment transaction.
13.  Order Reference: In case that Foodics Pay terminal is linked with the Foodics Cashier it will show here the reference number from the cashier app for the order where the current transaction belongs to.
14.  Retailer Name: Indicates the name of the merchant who is using the Foodics Pay terminal and receives the transactions transferred by Foodics.
15.  Integrated: Indicates whether the Foodics Pay terminal is linked to the Foodics Cashier or not. If it was “ Yes “ it means they are linked together, and if it was “ No “ it means they are not linked together.
16.  Settleable: Indicates whether the transaction will be settled to your bank account or not.
17. Not Settleable Reason: Indicates the reason behind why the transaction will not be transferred to your bank account if it was unsettleable.
18. Bank Name: Indicates the name of the bank which will transfer the transaction to your bank account.
19. Card Number: Indicates the number of the card used by the client during the payment transaction.
20. Terminal Reference: Indicates the reference number of the terminal where the transaction was paid.
21.  Payment Reference: Indicates the reference number of the payment where the transaction settled under it.
22. Branch Name: Indicates the name of the branch where the transaction was paid.

For the transactions that are before 12 months, you will find them on the archived transactions.