Troubleshooting Foodics Pay Connection with the Cashier

Cashier - Terminal troubleshooting

If you face a disconnection issue between the cashier app and Foodics Pay device, refer to the following guidelines to restore the connection:

1. Ensure the added IP address in the devices page of the Cashier App (Cashier > Home > Devices) matches the Pay device IP address
2. Ensure that the Pay device and cashier app are connected to the same network.
3. Ensure the option local network is active for the cashier app (Click here to learn how to activate the local network option).
4. Verify that the data connection is enabled on the device. Check if the 4G signal is displayed on the main page, indicating an active data connection.
5. Set the IP address as static to maintain a consistent network configuration (Click Here to know how to set the IP address as static). 
6. Turn off the Wi-Fi on the Foodics Pay device and then Power it Off and turn the device on again and connect it to the Wi-Fi.
7. If all the above were applied, try to reset the network: (iPad device settings – general – scroll down and click on reset – reset network settings – restart the router – set up the connection again).
8. If the restaurant operating area is large, make sure an access point is available to reach areas with low or unstable internet connections. A switch hub is advisable if landlines and security cameras are available in the restaurant and are connected to the same router. (This is supposed to be done with the assistance of a network specialist).

Terminal (Intersoft timed out) troubleshooting

If you face an issue where when you ping the device it doesn't ping successfully, then you have to follow these steps

1. Ensure the added IP address in the devices page of the Cashier App (Cashier > Home > Devices) matches the Pay device IP address
2. Ensure that the Pay device and cashier app are connected to the same network.
3. Verify that the data connection is enabled on the device.
4. Turn off the device for 2 min and turn it on again.

No response from the terminal

1. Ensure that the power cable is securely connected to the terminal.
   
2. Power off the terminal for 10 seconds.
   
3. Power on the terminal.
   
4. Retry the transaction.

Terminal not reading cards

1. Re-insert/swipe the card.
   
2. If there is still no response from the card reader power off the terminal for 2 min.
   
3. Power on the terminal.
   
4. Attempt transaction again.

Paper jamming, Not feeding, or not Printing

1. Remove the paper roll from the printer to ensure that there is no paper caught.
   
2. If the existing paper roll is damaged in any way then replace this with a new roll.
   
3. If the problem continues power off the terminal for 2 min .
4. Power on the terminal.

If still one issue occurs you can request maintenance (Click here to see how to request maintenance), or for more information, contact us via WhatsApp chat at 966920028928, or on the toll-free number 8001000119.